Job Description
Job Summary :
The ServiceNow Developer is responsible for administering, developing, and enhancing ServiceNow solutions at Battelle. This role involves troubleshooting incidents, configuring workflows, integrating with third-party systems, and ensuring platform stability. The developer works in an agile team, participating in stand-ups, sprint planning, and reviews to deliver high-quality solutions. Responsibilities also include managing data accuracy, documentation, and staying current with technologies and certifications.
Responsibilities
- Administer, maintain, and troubleshoot the ServiceNow platform.
- Develop and configure workflows, business rules, scripts, and UI policies.
- Integrate ServiceNow with third-party systems via APIs / web services.
- Monitor performance, manage updates, and ensure data integrity.
- Document configurations, customizations, and processes.
- Analyse requirements, code, test / debug, and improve existing programs.
- Stay current with ServiceNow technologies and pursue certifications.
Key Qualifications
Bachelor’s degree in computer science / information systems or equivalent experience.8+ years as a ServiceNow Developer.Strong skills in JavaScript, HTML, CSS, XML, AngularJS.Experience with integrations, cloud / on-premises solutions, AJAX, and JSON.Knowledge of ITIL and IT Service Management.Strong problem-solving and communication skills.Preferred
Experience with ITSM, CSDM, CMDB, ITOM, Discovery, SAM Pro, SPM, IRM.ServiceNow certifications (CSA, CAD).Ability to work independently and with cross-functional teams.