IT Support Analyst II – Engineering & Construction

IT Support Analyst II  📍 Onsite – Birmingham, AL (3500 Colonnade Parkway - 35243) 🕗 M–F, 8AM–5PM | ✈️ Travel up to 30% QISG is building out our Birmingham office—and we need an IT Support Analyst II who can handle both everyday IT helpdesk support and specialized engineering design software .

You’ll keep desktops, laptops, and networks running while making sure our engineers have the tools they need to design and deliver.

What You Bring Minimum 3 years of IT support in a corporate setting, including 1+ year supporting engineering or design software like AutoCAD, Navisworks, Inventor, PLS-CADD, FAD Tools, or ArcGIS.

Skills in Active Directory, Microsoft 365, SCCM / Intune, Azure, VPNs, and ticketing systems.

Strong troubleshooting, documentation, and communication skills.

Degree preferred; CompTIA A+ preferred, ITIL a plus.

What You’ll Do Support IT hardware / software (Dell & Lenovo devices, desktops, mobile, VPN).

Install, configure, and support engineering software (AutoCAD AEC Suite, Navisworks, Inventor, PLS-CADD, FAD Tools, ArcGIS) including license key management.

Provide cloud support :

• Intune (end-user / device management) and Azure (storage, VMs, servers).
• Manage onboarding / offboarding, asset inventory, and lifecycle refreshes.
• Deliver exceptional customer service in person, by phone, or video.
• Why Join Us Be the foundational IT presence in a fast-growing office (65 people now, scaling to 500).
• Hands-on mix of helpdesk and engineering software support .
• Exposure to enterprise IT, cloud infrastructure, and high-powered engineering tools.
• A chance to make an immediate impact and grow with the team. #LI-SM1  Powered by JazzHR