Virtual Help Desk Specialist

We're Maimonides Health, Brooklyn's largest healthcare system, serving over 250,000 patients each year through the system's 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers. At Maimonides Health, our core values H.E.A.R.T drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of patient-centered care. The system is anchored by Maimonides Medical Center, one of the nation's largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clincal progams rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neuroscience Institute, Boneand Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine.

Responsibilities :

• Act as the first point of contact for all IT support inquiries via phone, email, or chat.
• Diagnose and resolve technical issues related to hardware, software, and network connectivity.
• Provide guidance and training to users on system functionalities and best practices.
• Maintain detailed documentation of support requests, resolutions, and user interactions in the ticketing system.
• Escalate complex issues to senior IT staff or relevant departments as necessary.
• Monitor and prioritize help desk tickets to ensure timely resolution.
• Assist in the setup and configuration of new equipment and software installations.
• Participate in IT projects and initiatives as needed.
• Stay current with industry trends and emerging technologies to enhance support capabilities.

Qualifications :

Equal Employment Opportunity Employer

Maimonides Medical Center (MMC) is an equal opportunity employer.

The pay range for this role is :

28.41 - 29.44 USD per hour(Remote (Birmingham, Alabama, US))

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