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Manager Onboard Revenue Gift Shop

Manager Onboard Revenue Gift Shop

Norwegian Cruise Line HoldingsMiami, FL
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Responsibilities

JOB SUMMARY : Responsible for the oversight and management of Gift Shop, Retail and Port Shopping operations and online sales across all NCLH Brands within the cruise industry. Focus on providing seamless operation of art facilities, orchestrating strategic marketing campaigns, managing pre-cruise sales programs, and meeting revenue targets.

DUTIES & RESPONSIBILITIES :

  • Drive revenue through targeted campaigns and initiatives. Leverage market trends and guest behavior insights to identify new opportunities, tailor offers, and drive onboard spend through promotions and upselling strategies.
  • Review and monitor data analytics and performance monitoring systems by vessel and brand.
  • Identify and implement resolutions to optimize operations and enhance guest experiences.
  • Ensure all standard operating procedures, policies, and directives regarding revenue are being implemented as directed and that all revenue activities are being promoted and measured appropriately.
  • Partner with Marketing, Hospitality, IT, and Vendor Operations teams in a cross-functional capacity and align efforts to ensure a cohesive guest experience and the successful execution of promotions, pricing strategies, and products initiatives.
  • Cultivate partnerships to enhance retail proposition and product offering, implement marketing strategies that create incremental revenue opportunities, and manage pre-cruise and post cruise revenue programs.
  • Travel - Up to 30%
  • Perform other job-related duties as assigned.

QUALIFICATIONS

DEGREE TYPE : Bachelor's Degree

FIELD(S) OF STUDY : Business Administration or Marketing preferred. MBA preferred.

EXPERIENCE :

  • Minimum 5 years' experience in a Management capacity within the Travel, Hospitality, or Hotel / Resort industry.
  • Proven track record meeting revenue targets, executing successful marketing initiatives, and managing online sales programs.
  • Smart Sheets and / or Slack experience preferred.
  • Salesforce or similar CRM experience preferred.
  • Project Management

    • COMPETENCIES / SKILLS :

  • Effective verbal and written communication, rapport building, facilitation, team building, coaching and motivational skills are required.
  • Intermediate knowledge of technology integration, vendor POS integrations, reviewing and monitoring data analytics preferred.
  • Outstanding interpersonal, teamwork, negotiating and communication skills to engage all levels within the organization and external customers.
  • Advanced proficiency in MS Office Suite (including Outlook, Word, PowerPoint and Excel),
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