Benefits Implementation Manager

Company Value Statements In the performance of their respective tasks and duties, all employees are expected to demonstrate the following : Acting with the highest level of honesty, trust, character and transparency. Making a unified effort to achieve the goals of the organization; embracing accountability for exceptional performance every day. Commitment to excellence in reaching our full potential as individuals and as an organization, surpassing the ordinary and the expectations of our stakeholders. Approaching every challenge with creative energy, discovering unique solutions to maximize success; focus on creating and delivering compelling customer value. Belief in the power of a diverse workforce and in creating a positive impact on both the environment and our community. Summary / Objective Work directly with Benefits Administration team on daily day-to-day benefits tasks. Responsible for handling and overseeing the sales proposal process. Responsible to have in-depth product knowledge of all products offered through DecisionHR and benefits. Work with your team to ensure excellent product delivery. Product specialists perform product demonstrations to customers and other stakeholders and assist in their promotions and product releases. As the manager you would be responsible for training team members and other departments. The Benefits Implementation Manager works closely with Benefits Implementation, Implementation Specialists, Sales, Human Resource, and Account Management Teams to onboard new clients and deliver client renewals. Benefits Implementation Manager will define and document customer requirements, assist in executing all tasks, collaborate with stakeholders and partner with clients to ensure the flawless set up of products and services. As the manager, you will oversee the RFP process, Group setup process, and will make and train team members to make presentations to client management about our products and on-boarding processes. Once a group is onboarded, the manager is responsible for overseeing new members are adequately being delivered enrollments in timely manner. The ideal candidate has an eye for detail, is proficient at managing timelines, client centric, and ensures projects are completed on time and in scope. Essential Functions Oversee and perform the delivery of client renewals Supports and collaborates with Sales for successful client onboarding and renewal Serves as the primary point of contact and advocate for new clients and renewals during the implementation phase Conduct new client Open Enrollment meetings Assist sales when needed with delivery of benefits products during the sales process Drive progress of implementation across numerous teams Facilitates client setups through DHR software Create and manage project plans, timeline trackers, and other standard implementation management documentation Gain a granular understanding of a new clients' business needs, establishing and documenting processes to support those needs, and the successful onboarding of newly sold cases Hold product training sessions Consistently look to improve product deliverables Create, update, maintain product knowledge information Assist in solving complex problems and / or conducts complex analyses based on data and facts Accurately assess and interpret customer needs and requirements and work with customer to confirm accuracy and intent of selections Proactively anticipate issues and facilitate resolution Create and customize department specific documents Drive solutions and problem solving across numerous functional areas; providing additional support in the above areas Setting up tools and documentation for implementation and renewal kick-off Coordination and completion of implementation plan updates from functional leads; meeting notes, tracking down follow-ups Coordinating across multiple areas including tracking follow ups, troubleshooting issues, escalating non responders, tracking progress Build & maintain strong working relationships with all vendors and business units, both internal and external Tracks tasks, identifies opportunities, anticipates potential obstacles, and finds solutions. Facilitates and hosts internal and external conference calls with clients, brokers, and vendors. Establishes and documents client’s business rules in support of clients' business objectives Formulates and communicates plan of action and resolution for all escalated deliverables. Follow the company policies and procedures required to comply with applicable data privacy and confidentiality requirements, including but not limited to SOC controls, and HIPAA Privacy and Security regulations Other duties and responsibilities as assigned Supervisory Responsibility Benefits specialists and administrators Position Type / Expected Hours of Work Full time Corporate Office or Home Office environment Required Education and Experience Bachelor’s Degree required or equivalent experience 5 years+ Benefits Administration Preferred Education and Experience Experience working in Sales Force.com, Microsoft Suite of Programs Proven track record of client facing experience Strong decision making and creative problem-solving skills Able to work in fast paced and changing work environment with quick turnaround Ability to coach, manage, mentor, develop and guide employee performance Excellent organizational and time management skills Ability to effectively present information and respond to questions from groups of associates, leaders, and clients The preceding position description has been designed to indicate the general nature of the work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as a comprehensive, complete or exclusive list of the duties of the position. Additional and different duties may be assigned from time to time. We are an E-Verify company.