Talent.com
Support Engineer

Support Engineer

AppsFlyersan francisco
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What you'll do

  • Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.
  • Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.
  • Work with AppsFlyer’s R&D and product teams on escalations and product enhancement requests.
  • Enrich our client Knowledge Base with relevant technical information.
  • Create and lead support improvement processes across the company.
  • Provide product feedback and insights to the business and R&D teams.
  • Manage various internal projects, such as : training, ensuring support readiness for new feature releases, etc.
  • Being a technical advocate for select VIP customers, working closely with the customer success and business teams.

What you have

  • 2+ years or experience in Support Engineering roles or related field
  • Passion for solving customer issues in a fast-paced environment
  • Experience in SQL querying and managing data
  • Structured and process-oriented
  • Ability to learn new technologies quickly
  • Knowledge of any programming languages
  • Technical aptitude for learning Mobile Marketing Ecosystem and AppsFlyer Product
  • Excellent written and verbal communication skills
  • Multitasking, dependable, motivated, self-starter, with the ability to work independently
  • Passion for delivering outstanding customer experience
  • Ability to collaborate cross-functionally on a global scale

    • Bonus Points

  • Web / mobile marketing and digital advertising experience
  • Background in web / SDK / Mobile development or QA
  • Ability to integrate, test, and troubleshoot mobile SDKs
  • Comfortable with Xcode, Android Studio, and associated mobile troubleshooting tools
  • Understand REST APIs

    • For our SF-based candidates, the expected On Target Earnings (OTE) are between $95, and $, (including bonus or commission). The offer varies on many factors including market location, job-related knowledge, skills, experience, interview results, references, etc.

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    Support Engineer • san francisco