Job Posting Title
Assistance and Collection Enforcement Officer
Agency
695 OKLAHOMA TAX COMMISSION
Supervisory Organization
ACE & Special Events
Job Posting End Date (Continuous if Blank)
July 23, 2025
Note : Applications will be accepted until 11 : 59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full / Part-Time
Full time
Job Type
Regular
Compensation
Job Description
Assistance and Collection Enforcement Officer
Salary- $48,100.00
Why you’ll love it here!
TRANSPARENCY. FAIRNESS. COMPLIANCE. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service. Check out our About Us page to learn why we are passionate about tax compliance and believe it is the career for you!
There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees :
- Generous state-paid benefit allowance to help cover insurance premiums.
- A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
- Flexible spending accounts for health care expenses and / or dependent care.
- A Retirement Savings Plan with a generous match.
- 15 days of paid vacation and 15 days of sick leave for full-time employees the first year.
- 11 paid holidays a year.
- Paid Maternity leave for eligible employees.
- Employee discounts with a variety of companies and venders.
- A Longevity Bonus for years of service
JOB SUMMARY
The Assistance and Collection Enforcement (ACE) Officer plays a critical role in the Collections Division’s primary assigned goals : the enforcement of state statutes, rules, and the collection of outstanding business tax delinquencies / liabilities. This position will have responsibilities involving the collection of unpaid tax liabilities and outstanding delinquencies for businesses. This may include serving as primary point of contact for businesses in assigned sections of the state, conducting examinations and inspections of various tax records, and serving orders to taxpayers whose licenses or permits are canceled.
DUTIES AND RESPONSIBILITIES
The functions performed by employees in this job family will vary by level, but may include the following :
Conduct routine enforcement survey reviews of business establishments for verification of tax complianceServe legal documents such as, revocation of business licenses, injunctions, and other legal documents to businesses who are not compliant with state tax lawsConduct on-site verifications of business establishments to determine if it is still operating after license or permit cancellation; refers violations to the Legal Division for further actionEducate taxpayers on the provisions of various tax laws, basis of liability, and assists taxpayers with filing state sales tax and remittance of payment through OkTAPProvide reliable and dependable support during team enforcement sweepsServe as primary point of contact for businesses in assigned sections of the stateExamine, investigate, and review records, reports, and management practices to ensure legal compliance with state rules and statutesAppropriately address internal and external customer issues while respecting business needsAssist with other activities performed by other OTC sections and related tax types within the agencyManage and prioritize assigned caseload and provides services to taxpayers with little supervisionIdentify the most appropriate method to complete tasks and meet deadlinesEvaluate relevant data and aspects of situations and make appropriate decisionsReview applicable laws, regulations, and procedures to provide taxpayers detailed action plansProvide instruction on the completion and filing of various business tax formsConduct a variety of field visits for business tax compliance identified by OTC Divisions, other state agencies, and the general publicMay be required to serve as the agency’s witness for court proceedings as it pertains to the validity and collection of outstanding liabilities and delinquenciesAssist in projects as assignedCOMPLEXITY OF KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of :
Basic accounting methods and principles; business tax lawsOffice practices and procedures, including record maintenanceBusiness mathematics, spelling, punctuation, and grammarInvestigation techniques and methods for conducting researchComputer technology principles, terminology, and automated systemsModern office methods and procedures, including computer technology related to accounting systemsSkills in :
Strong interpersonal skills; Active listening; Verbal & written communicationUsing a computer, applicable software, and data entry abilityStrong analytical, problem solving, time management and negotiation skills;Detail-oriented with research and investigative experienceProficient with PC office software, Microsoft Office, desk top tools, and data entryAbility to :
Use computers in reviewing, analyzing, and calculating tax liabilitiesExercise independent judgment and provide prompt serviceEstablish and maintain effective working relationships with othersCommunicate effectively, both orally and in-writing; utilize de-escalation techniques with difficult or irate taxpayersMaintain a professional demeanor in all situationsEffectively multi-task, set priorities and manage time to meet deadlinesInspect records to determine compliance; Determine tax liabilityInterpret and apply policies, procedures, rules and regulationsMaintain a professional, positive manner when talking with taxpayers in-person, over the phone, or by emailConstruct various types of reports for field planningMINIMUM QUALIFICATIONS
An associate degree in accounting, finance, business, public administration, or a related fieldOR two years of experience in auditing, accounting, finance, taxation and revenue, credit collections, or investigative workOR an equivalent combination of education and experiencePREFERRED QUALIFICATIONS
More than two (2) years of professional experience in auditing, accounting, finance, or a similar fieldProficient with Microsoft Suite applicationsPrevious tax or government knowledgeExperience in OneLink, FAST and / or Gentax softwarePHYSICAL DEMANDS
Ability to sit and stand for extended periods of time. Exhibit manual dexterity and hand-eye coordination to operate a computer, keyboard, photocopier, telephone, calculator and other office equipment. Ability to see and read a computer screen and printed material with or without vision aids. Ability to hear and understand speech at normal levels, with or without aids. Ability to communicate clearly. Physical ability to lift up to 15 pounds, to bend, stoop, climb stairs, walk and reach. Duties are normally performed in an office environment with a moderate noise level.
SPECIAL REQUIREMENTS
Travel may be required for this position. Applicants may need to have reliable transportation and be willing and able to perform all job-related travel. Possession and maintenance of a valid Oklahoma state driver’s license is also required.
Oklahoma Tax Commission’s normal work hours are Monday through Friday, 7 : 30am to 4 : 30pm. This schedule may require minor flexibility based on the needs of the agency.
Telework may be required based on the needs of the agency, division, and section. If applicable, applicant must be willing and able to work BOTH on-site and telework at an off-site location, generally in the applicant’s home. Applicant must have a secure internet connection and a dedicated telephone (landline) or smart phone device during scheduled working hours.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
All offers of employment will be contingent upon successful completion of a fingerprint-based background check, reference check and federal and state tax compliance check.
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current active State of Oklahoma employees must apply for open positions internally through the Workday .