Call Center Representative

Job Description

Job Description

Benefits :

401(k)

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Lakewood Dental Arts is seeking a Call Center Representative to join our team . Were looking for a long-term team member someone who is responsible, professional, and outgoing , with strong multitasking abilities and excellent customer service skills. The ideal candidate enjoys working with both adult and pediatric patients and thrives in a team-oriented environment.

Key Responsibilities :

• Answer high-volume incoming calls professionally and efficiently
• Schedule and confirm patient appointments accurately based on provider availability
• Check and respond to emails in a timely and organized manner
• Verify insurance eligibility (ELG checks) and document information
• Communicate clearly with patients regarding dental procedures and treatment plans
• Communicate effectively with the front office team to ensure smooth scheduling and patient flow

Qualifications :

• At least one year of experience in a dental office or call center role
• Knowledge of dental procedures, treatment planning, and insurance plans is required
• Strong understanding of HMO / PPO dental insurance, eligibility checks, and terminology
• Prior experience with Open Dental software is a plus
• Excellent phone etiquette, organizational skills, and attention to detail
• Dependable with a commitment to long-term growth and consistent attendance

Office Schedule :

• Monday Thursday : 8 : 30 AM 5 : 30 PM
• Friday : 8 : 00 AM 5 : 00 PM

This is a full-time position.

If you're ready to grow with a supportive and busy dental practice, please send your resume to jess@lakewooddentalarts.com . We look forward to welcoming the next valuable member of our Business Office team!