Seasonal Tax Customer Support Manager

A company is looking for a Customer Support Manager for a seasonal remote position. Key Responsibilities Provide leadership and motivation to the team via various communication channels Monitor team performance and implement training and policy updates Address customer issues and maintain accurate documentation of team activities Required Qualifications 2+ years in a remote supervisory role leading teams of 15+ customer support professionals Strong technical skills, including proficiency in professional tax software and Microsoft 365 A dedicated workspace with a hard-wired Ethernet connection Commitment to work the entire seasonal period from early November to April