Change Management Lead
TentekColumbus, Ohiojob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionStrong understanding of how people experience change and the change process Experience and knowledge of change management principles, methods and tools preferred Excellent communication skills - written and verbal Excellent Active Listening skills Ability to clearly communicate to a variety of audiences Ability to build and maintain strong relationships Ability to in?uence others and move toward a shared vision or goal Flexible and adaptable; able to work in complex situations, resilient Forward-looking and holistic approach Naturally organized to plan strategy and tactics Problem-solving and root cause identi?cation skills Ability to work effectively at all levels of the organization Must be a team player, able to work with and through others Sharp business acumen and understanding of organizational issues and challenges CX system knowledge or experience preferred
Change Management Lead
Responsibilities include but are not limited to the following :
- Apply a structured approach and lead change management activities
- Identify and engage with key stakeholders - both individual and team
- Assess the impact and risk of changes for each workstream
- Identify, analyze, prepare risk mitigation strategies
- Provide primary input to the digital journey communication plan at corporate, project and site levels and ensure its execution
- Facilitate user related training efforts
- Mentor BPOs, BPLs, sponsors and other change leaders
- Support organizational design and de?nition of roles and responsibilities as required
- Coordinate efforts with other experts as needed
- Integrate change management activities into the overall project plan
- Track and report issues to BPOs and Sponsors
- De?ne and measure success metrics and monitor change progress
- Actively participate in the Digital Journey Change Management Community activities to share learning and best practices across all Digital Journey workstreams
- Coordinate and support regional change management leaders to ensure an overall standardized approach, while ensuring tailored focus areas are identi?ed and addressed for speci?c unique requirements
Experience Requirements of the Job Applicant
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Change Management Lead • Columbus, Ohio