Senior Implementation Engineer

SnapsheetChicago, IL, US

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Job Description

Job Title : Senior Implementation Engineer

Job Location : US-based, remote

Job Type : Full-time, direct hire

About Snapsheet : Snapsheet exists to simplify claims. We leverage our expertise in virtual estimating and innovative claims management technology, transforming the end-to-end claims process - delivering faster, modern experiences for claims organizations of all sizes.

Job Overview : The Senior Implementation Engineer at Snapsheet plays a crucial role in delivering and supporting our software products, working directly with enterprise and mid-market clients. This role is part of a small but dynamic team focused on implementing complex enterprise claims solutions in a fast-paced, results-oriented environment.

In addition to client implementation work, this team is also responsible for building and maintaining a middleware service that delivers out-of-the-box (OOTB) integrations between Snapsheet’s claims platform and a growing number of third-party solutions. An ideal candidate will have experience working on similar integration platforms and / or strong proficiency with Ruby on Rails.

Key Responsibilities & Duties :

API Integration & Development

Work extensively with APIs for seamless client system integration, including developing and optimizing migration and integration tools and scripts.

Assist and inform customers on API functionality and integration processes, providing technical support and training.

Design and develop tools / scripts for data migration and system integration.

Middleware Service Development & Maintenance

Contribute to the architecture, development, and maintenance of Snapsheet’s OOTB integration service.

Ensure seamless interoperability between Snapsheet’s claims platform application and third-party systems.

Write maintainable and scalable code, primarily in Ruby on Rails, to support integrations.

Customer Engagement & Technical Support

Provide technical guidance to clients around integration strategies and implementation best practices.

Deliver hands-on support and training related to API usage and integration challenges.

Document integration processes and maintain clear technical documentation for internal and external stakeholders.

Cross-functional Collaboration

Collaborate with Strategy and Implementation, Support, and Engineering teams to align technical solutions with business goals, ensure compatibility and integration of systems and technologies, and discuss project requirements, timelines, and deliverables.

Preferred Qualifications :

5+ years of software implementation experience in a customer-facing role (experience in Insurance or Insurtech domains strongly preferred)

Proficiency in one or more programming languages (Ruby, JavaScript, Python, etc.)

Extensive experience designing, developing, and troubleshooting integrations with APIs and web applications across multiple programming languages

Experience building and / or supporting middleware or integration-layer applications (Ruby on Rails experience preferred)

Customer-oriented approach to solving problems and providing hands-on support

Demonstrate ability to analyze, design, and build complex processes

Exceptional communication, organizational, and time management skills

Strong sense of urgency and ownership to drive technical challenges to completion working collaboratively with both internal and client-facing technical resources

We’re Built to Grow With You – And That Starts With How We Support You

At Snapsheet, we know that growth doesn’t happen in a vacuum—it’s fueled by the right support at the right time. That’s why we’ve built a benefits experience designed to grow with you, wherever life takes you.

Choose from 3 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan.

Offer two dental plans and one vision plan to keep you and your family healthy.

Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.

Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.

401(k) with a 4% company match—because your future is worth investing in.

Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.

Perks That Make Growing Here Even Better :

Flexible PTO and 7.5 company-observed holidays to recharge on your terms.

In-person connection points throughout the year including our annual Summit and Roadshows.

Snapsheet SWAG and surprise mailers to keep the spirit alive.

Endless opportunity to shape your path—career growth, learning, and real impact are all within reach.

Health and wellness campaigns that evolve with you year over year.

Compensation that Grows with You

For this position, the base salary range is $120,000–$150,000. While this range serves as a guideline, your actual compensation will reflect your unique experience, skill set, and location.

At Snapsheet, we believe growth should be rewarded—our compensation and benefits are built to evolve with you as your career does.

Please note that we are unable to sponsor applicants for work visas for this position at this time.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Snapsheet, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.

Snapsheet is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need assistance or accommodations, please let us know by emailing talent@snapsheet.me.

Snapsheet is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

BI-Remote

LI-Remote

Snapsheet is an equal opportunity employer.

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Implementation Engineer • Chicago, IL, US