Personal Lines Client Service Manager

Overview

We are seeking a Personal Lines Client Service Manager to join our growing team. We are looking for someone who can deliver exceptional customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? We are looking for people who are passionate about building relationships with clients, will collaborate with our team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide. This is a hybrid opportunity and the typical working hours are Monday through Friday from 8 : 30 am to 5 pm. How you'll make an impact Provide service to existing clients-identifying and assessing customer needs to achieve satisfaction. Answer questions related to policy endorsements, acquiring inspections or appraisals, remarketing etc. Research and respond to inquiries via phone, client walk-ins, chat and email to provide policy and / or claims information and work diligently to come up with a resolution. Discuss different types of policies including auto, homeowners, and umbrella policies. Secure existing business and drive the sale of additional services and lines of coverage. Maintain accurate client and policy data and documents within the Gallagher system. Use Gallagher's technology such as Applied Epic to improve productivity and quality. Effectively manage multiple competing priorities on a daily basis. About You Bachelor's degree with 0+ years client service and / or claims management experience OR High School degree / GED with 3+ years client service and / or claims management experience. Active Producer's license. Strong written and verbal communication skills. Proficient in using technology as a tool to maximize productivity and quality. Nice to have : 1+ years of prior experience providing client facing customer service. Currently licensed in P&C OR ability to obtain licensing within 90 days of hire Working knowledge of Microsoft software, including Excel, PowerPoint, Outlook and Word. #LI-TW1 #LI-Hybrid Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market / geography, complexity or scope, specialized skill set, lines of business / practice area, supply / demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve : Medical / dental / vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include : Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more...