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7200 : Product Development Coordinator (2. Manager)

7200 : Product Development Coordinator (2. Manager)

Abacus Service CorporationTallahassee, FL
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FDOT Job : Product Development Coordinator (. Manager) Request for Quote Florida Department of Transportation State Term Contract No. STC-ITSA Overview The Florida Department of Transportation (Department) is requesting resumes and hourly rate quotes for staff augmentation resources meeting the specific Knowledge, Skills, and Abilities (KSAs) listed below. The Department will select the candidate that provides the best overall value to the State, based on skill set and rate.

Term : The contract term for this Staff Augmentation position is intended to be / / - / / , with possible renewal, based on excellence in work provided, need and budget availability.

NOTE : "Term " does not mean the awarded contractor or resource are locked in for the full year – any contractor or resource may be terminated for cause, convenience, or funding during the contract term.

Candidate Submission :

FDOT is accepting one () candidate submissions from vendors for this position.

Rate Increase :

Please do not impose a rate increase for any subsequent year of the contract as part of your bid response. This is a firm fixed price and will be increased only at the discretion of the Department, based on consultant job performance and availability of funds. Imposing additional increases will automatically disqualify the candidate submission from consideration.

Quote Evaluation :

Quotes will be evaluated based on the specifications identified in the scope of services and sub sections below. The eQuote will be awarded to the Contractor who presents a Candidate who demonstrates the best value to the Department based upon the response provided. The submission of additional work samples, or in person interview(s) may be requested at the discretion of the Department.

Face to Face Interviews :

At the hiring manager's discretion, interviews may be conducted via Microsoft Teams or in person.

Telecommuting :

Teleworking is not authorized for this position.

Work Hours

Flexibility to work hours between : AM & : PM and / or Saturdays, either on a rotation or as part of a regular and on call work schedule.

This position will report to :

Burns Building

Suwannee Street

Tallahassee, FL

Conflict of Interest Statement :

To prevent any bias, unfair competitive advantage, conflict of interest, or the appearance of impropriety, Vendor employees must not have been directly or indirectly involved in the development of the Scope of Services or related solicitation documentation for which the Vendor is preparing a bid. If the Vendor employee worked in conjunction with the Department on the development of the solicitation document, the Vendor is disqualified from submitting a bid for this solicitation. The Vendor personnel assigned to other Department projects outside this Agreement, shall hold and maintain any confidential information that could benefit the Vendor on future solicitations in strictest confidence.

The Department will avoid Organizational Conflict of Interest through mitigation efforts in three categories :

A. " Unequal Access " wherein an unfair competitive advantage surfaces when a Vendor obtains information not generally available to other competitors, and where such information would assist them in winning the contract over their competitors.

B. " Impaired Objectivity " wherein a support Vendor is performing duties that involve assessing or evaluating itself or related entity.

C. " Biased Ground Rules " wherein the Vendor is writing the SOW, performing systems engineering, or providing technical direction efforts.

Need help with MFMP ? Contact the MFMP Customer Service Desk at if you have any questions regarding application functionality. Scope of Services The Office of Information Technology (Client), is seeking a Product Development Coordinator to oversee, develop and coordinate complex IT product and solution development initiatives for the ServiceNow platform. The selected candidate will work with stakeholders to manage delivery schedules, technical integration, and product performance, ensuring alignment with the Department's business goals and technology standards. This role requires a hands-on leader with experience in product lifecycle management, including development planning, feature delivery, and release cycles for software-based solutions. The Product Development Coordinator will serve as a liaison between business owners and technical teams, balancing business priorities with technical constraints and ensuring quality product delivery. Responsibilities include assisting with managing schedules, resolving delivery risks, development work, facilitating stakeholder alignment, and supporting the transition of new capabilities into operations. The candidate must demonstrate strong organizational, technical, and customer-facing communication skills, as well as experience coordinating delivery roadmaps with enterprise architecture and engineering teams. Education Bachelor's Degree in Computer Science, Information Systems, Business Administration, Communication or other related field; or job-related experience on a year-by-year basis. Experience

  • Minimum of years of experience in IT product development, engineering, or project delivery, with emphasis on software lifecycle management.
  • At least years of experience leading cross-functional teams through complex product or technology solution delivery in a high-tech or government environment.
  • Demonstrated ability to manage product development timelines, release planning, and stakeholder expectations across technical and business domains.
  • Experience coordinating software or system integration activities and ensuring post-deployment support and readiness for the ServiceNow platform.
  • Familiarity with agile and iterative delivery methods, backlog grooming, and sprint planning is preferred.
  • Experience working with government procurement and IT project governance (especially Florida's GG- through , is desirable.
  • Strong communication and presentation experience, especially in conveying product functionality, performance metrics, and delivery progress to business owners and leadership.
  • Experience with SharePoint , Microsoft Project, and collaborative product planning tools is highly desired.

Primary Job Duties / Tasks The selected Manager, Product Development will perform duties including, but not limited to :

  • Oversee and coordinate the delivery of software-based products or enhancements, from planning through implementation, across multiple teams and vendors.
  • Facilitate collaboration between business users, technical developers, and enterprise architecture to ensure product solutions meet business needs and technical standards.
  • Develop and maintain product roadmaps, release schedules, and delivery milestones.
  • Track and report on the status of development activities, readiness for release, and risk mitigation strategies.
  • Support business teams by translating requirements into actionable delivery plans and monitoring fulfillment through each development stage.
  • Serve as a liaison with end users, addressing integration questions, custom development issues, and post-deployment support planning.
  • Align product development timelines with available resources, funding, and procurement cycles.
  • Lead or support prototyping, technical evaluations, or solution testing efforts prior to production release.
  • Coordinate change management, customer communications, and stakeholder training related to new or updated product features.
  • Ensure smooth transition of new functionality from development to operations and user adoption.

    • Job Specific Knowledge, Skills, and Abilities (KSAs) Product and Program Delivery :

  • Knowledge of ServiceNow best practices and methodologies for implementation, configuration, and maintenance.
  • Knowledge of software product lifecycle stages, including planning, design, development, testing, and deployment.
  • Familiarity with technical architecture alignment, product versioning, and maintenance release planning.
  • Skill in managing feature delivery timelines, backlog prioritization, and cross-team dependencies.
  • Understanding of product performance monitoring, customer feedback integration, and continuous improvement practices.
  • Ability to serve as a technical liaison, translating business requirements into functional designs or roadmaps.
  • Experience managing and reporting on schedule, cost, and quality metrics tied to product development milestones.

    • Business and Technical Capabilities :

  • Knowledge of system development methodologies including Agile, Scrum, and Waterfall.
  • Ability to analyze business needs and recommend product-based technology solutions that meet those needs.
  • Strong communication skills for presenting complex information clearly to both technical and business audiences.
  • Experience aligning delivery goals with compliance, accessibility, and enterprise standards (, ADA, security, Florida IT rules).
  • Ability to evaluate and integrate new technologies into existing product platforms or roadmaps.

    • Additional :

  • Proficiency with Microsoft Office products and collaboration platforms (Word, Excel, Project, Visio, SharePoint ).
  • Experience with product management or development tracking tools such as Azure DevOps or similar platforms.
  • Ability to coordinate multiple product release cycles while maintaining alignment with stakeholder expectations and funding schedules.

    • General Knowledge Skills and Abilities (KSAs) : The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas :

  • Initiative : Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step.
  • Communication : Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (, project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
  • Customer Service : Works well with clients and customers (, business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
  • Decision Making : Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis.
  • Flexibility : is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
  • Interpersonal : Shows friendliness, courtesy, understanding, and politeness to others
  • Leadership : Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations.
  • Problem Solving : Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly.
  • Team Building : Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team.
  • Quality Assurance : Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice.
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    Product Development Manager • Tallahassee, FL