Talent.com
Technical Writer 3

Technical Writer 3

ACS Professional StaffingVancouver, Washington
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Overview :

ACS Professional Staffing is looking for an employee to work on-site with our client. This Technical Writer 3 will design and develop style guidelines, draft and maintain technical documentation, conduct interviews to gather content, and create user-focused materials such as manuals, process diagrams, and training content. This role will collaborate with subject matter experts to ensure clarity, accuracy, and usability across all deliverables. This full-time position is located in Vancouver, WA.

Pay Rate : $39.28 – $56.12

Benefits :

  • Paid holidays : 11
  • PTO : Starting at 10 days
  • Sick Leave : Up to 56 hours per year (prorated based on start date)
  • EAP : Employee Assistance Program
  • Benefit Options Available : Medical, Dental, Vision, FSA, DCA, LPFSA, HSA, Group Life / AD&D, Voluntary Life / AD&D, Voluntary Short-Term Disability, Voluntary Long-Term Disability, Voluntary Critical Illness, Voluntary Accident, 401k (immediately eligible for employee and employer contributions – employer match up to 4%)
  • Other benefits include the following : Calm App, Access Perks

Responsibilities :

  • Design and develop style guidelines and standards for texts and illustrations to meet business needs.
  • Develop / draft process, procedure, standards, and guidelines.
  • Conduct technical interviews to obtain knowledge for documentation.
  • Compile, organize and write online help files to support end-users.
  • Document, edit, review, organize, publish, and present information consisting of requirements, design, business processes, policy, user manuals, reference manuals, and user-based scenarios (a workflow that describes all the steps, actions, and attributes taken to accomplish a specific task).
  • Create, maintain and update installation instructions, training material and other technical documents.
  • Create use- cases, process models and activity diagrams to support a project, coordinate efforts with business process activities when needed. Verify with user representatives that use cases and process models accurately portray specific business processes.
  • Design / draft templates and tools to support the program and service management methodology, including creating, recommending and utilizing any tools.
  • Draft documents including requirements, process diagrams, workflow maps, project plans, program management, service management documents, asset management documents, and Enterprise Architecture documents.
  • As requested by the manager, coordinate typing, duplication, and distribution of material.
  • Decompose high-level information into details.
  • Abstract up from low-level information to develop documentation, clarify requirements and organize.
  • Review published materials and recommend revisions or changes in scope, format, content, and / or methods of reproduction.
  • Edit, standardize or make changes to material prepared by other writers or staff.
  • Organize, refine, and recommend technical and functional concepts into a useful fashion.
  • Plan, facilitate and conduct working sessions to analyze and document / map current state processes and value streams, and future state processes and value streams.
  • Observe production, developmental, and experimental activities to recommend operating procedure(s) and detail.
  • Study drawings, specifications, mockups, and product samples to integrate and delineate technology, operating procedures and production sequence and detail.
  • Elicit requirements to understand complex business systems and interdependencies with the upstream and downstream systems and put these concepts into a form readable and understandable by individuals with varying backgrounds and technical / skill levels.
  • Organize material and complete assignments according to set standards regarding order, clarity, conciseness, style, and terminology.
  • Maintain records and files of work and revisions.
  • Select photographs, drawings, sketches, diagrams, and charts for incorporation into documentation to illustrate material.
  • Maintain Service Catalog and documentation library for Policy, process, and procedures.
  • Collect and develop detailed descriptions and specifications of user needs, business rules, functionality and steps required to develop or modify processes and procedures.
  • Collect and interpret background information, technical input, options and recommendations that will enable Service, Asset, and Enterprise Architecture program management development and enhancements.
  • Communicate complex technical information with a wide variety of technical and business experts in both individual and in-group settings.
  • Confer with customers and Subject Matter Experts (SME) to establish technical specifications and recommend materials to be developed.
  • Perform analytical tasks related to current and future operational and business capabilities including requirements definition, validation, maintenance and supporting documentation (i.e. process flows, user stories, use cases) and related testing.
  • Consult with organizations to analyze business process-supporting technology needs, and documents new processes for end-user retrieval of data and / or information. Promotes the use of technology and technology tools to support continued efficiency and improvement in departmental processes.
  • With Manager oversight and approval, coordinate the writing of curriculum for Transmission Technology and monitor the instructional process in all content areas using technology.
  • Assist in the development and implementation of manager approved technology training to include NERC / CIP and other Operations Technology Training.
  • Assist with drafting statements of work for the development of training material.
  • Work with subject matter experts to identify target audience’s training needs.
  • Draft and outline the concept for a course or curriculum, defining (needs for) the course medium, content delivery, assessments, accompanying materials, and complementary learning approaches.
  • Work with the vendors providing Instructional Development and verify deliverable to completeness to the drafted statement of work.

    • Requirements :

  • A degree in English, Communications, Information Technology, Business Systems, Computer Technology or a closely-related technical discipline is preferred.
  • With an applicable associate’s degree : 6 years of experience.
  • With an applicable bachelor’s degree : 4 years of experience.
  • No Degree : 10+ years of experience is required.
  • Experience should include technical writing experience with an emphasis on information technology and business systems.
  • 4 years of demonstrable technical writing and editing experience with an emphasis on developing and writing application help, system design and supporting documentation functions.
  • Strong technical writing skills and the ability to present information in various forms such as textual, graphical and statistical.
  • Understand and follow established processes and procedures, including change management, work / task tracking, and time management and organization of Microsoft SharePoint for document management.
  • Training development and implementation skills and experience.
  • Technical interviewing skills :
  • Possess functional / process interviewing skills in the business environment.
  • Possess ability to facilitate groups through process design and requirements gathering sessions.
    • serp_jobs.job_alerts.create_a_job

    Technical Writer • Vancouver, Washington