Service Desk Analyst

A company is looking for a Service Desk Analyst to provide remote IT support. Key Responsibilities Provide white-glove End User Service Desk Support via phone, email, and chat Manage incidents and requests within ticketing systems such as ServiceNow, Freshservice, or Zendesk Provide remote hardware support for various devices and perform software / application support Required Qualifications CompTIA A+ certification 1+ year experience with Mac OS and supporting Microsoft 365, Windows 10, and Active Directory 2-3 years of progressive experience in a Technical Support role Technical proficiency with common hardware, software, and technologies College or technology school degree preferred