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Field Service Mgr

Field Service Mgr

DuravantFort Worth, TX,
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As a Duravant Family Company, we participate in global Diversity, Equity, and Inclusion programs, as well as Doing Good initiatives to support our communities. In addition to a culture that promotes long term career satisfaction, with opportunities for personal and professional growth, we offer an excellent total rewards package that includes :

  • Compensation : We offer competitive compensation
  • Benefits : We have comprehensive benefit packages designed to support our employees' health, well-being, and financial security
  • Development : We have education and training programs which include an educational assistance program
  • Time Off : We offer paid holidays and paid time off
  • Driven Team Members : We have a cross-functional, collaborative environment, focused on delivering results
  • Core Values : Our core values are Teamwork, Respect, Integrity, Winning Spirit, and Sense of Urgency
  • Culture : We are driven by our number one asset - our employees, and their successes
  • Doing Good : We love to be active members of our community! We have several volunteer opportunities throughout the year.

As a Field Service Manager for Lifecycle Services, you will have the opportunity to provide strategic decisions, enhance the quality of services offered to customers, as well as developing a team of skilled field service technicians and technical resources. The Field Service Manager will be directing and coordinating customer service activities personally or through direct reports and ensuring all processes and procedures are followed and understood by the service team.

The Field Service Manager will develop and execute initiatives to grow service and parts revenue and is responsible in managing KPIs in a service territory and enact and seek opportunities and improvements to improved territory P&L. The Field Service Manager will exhibit the ability to act in a leadership role and have the proven ability to build and maintain strong customer relations.

  • This position requires up to 50% travel

    • POSITION DUTIES & RESPONSIBLITIES include the following, other duties as assigned .

  • Direct management of field service technicians’ activities across the various Duravant operating companies
  • Oversee the allocation of technician resources and their overall effective utilization including implementing standards and processes for improvement.
  • Work with various regional Lifecycle Services and operating company teams to determine and implement robust cross-training initiatives.
  • Assure ongoing safety, compliance and investigate any accidents or injuries and prepare report findings including overseeing worker training in safety, repair and maintenance techniques, operational procedures or equipment use for optimal organizational effectiveness.
  • Implementation of Lean Management principles to improve overall efficiency and reduction of waste.
  • Actively communicate with customers and work alongside the customer service team to ensure an industry-leading level of customer service.
  • Coordinate and work with the customer service team to drive value added parts and service sales and customer awareness. These items include but are not limited to preventative maintenance, training, and retrofit and machine upgrade kits.
  • Ensure team expenses, utilization, and performance align with budget and revenue projections. Reduce warranty costs.
  • Coordinate timely communication / documentation between operations and engineering for escalations and critical projects.
  • Lead employee performance reviews and design improvement plans based on individual employee development needs and also recommend or initiate personnel actions such as hires, terminations, disciplinary measures, or worker job-skill improvement.
  • Take ownership of outstanding customer issues and work with the proper internal teams to ensure they are closed as quickly as possible.
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    Field Service Mgr • Fort Worth, TX,