CCaaS Platform Solution Owner

CCaaS Platform Solution Owner

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

McKesson, a Fortune 10 company in the healthcare industry, is seeking a CCaaS Platform Solution Owner with deep expertise in Five9 technologies. This role is critical for modernizing, scaling, and ensuring the reliability of our contact center operations across North America. The CCaaS Platform Solution Owner will lead the design, implementation, and optimization of the CCaaS platform, including workforce and quality management. As a strategic partner to McKesson's business units, this leader will collaborate with business leaders to understand their telephony needs, define the technical solution, develop new capabilities, and deliver exceptional experiences to our diverse customer base, including patients, healthcare professionals, and pharmaceutical companies. This role will own the technical solution, oversee engineering efforts, manage vendor agreements and costs allocations, and ultimately drive measurable value to McKesson.

Key Responsibilities

• Develop a deep understanding of McKesson's contact center landscape and business capability roadmap.
• Lead the technical strategy and architecture for next-gen telephony solutions using Five9 and integrated enterprise systems.
• Design robust technical architectures including APIs, integrations, and network connectivity with risk mitigation strategies.
• Oversee deployment of CCaaS solutions ensuring scalability, reliability, and security.
• Implement structured development methodologies to meet business demands and deliver high-quality solutions on time and within budget.
• Manage engineering teams and vendor performance, including RFP creation and vendor selection.
• Optimize technology consumption and negotiate favorable pricing and service levels.
• Align vendor solutions with McKesson's strategic goals through strong cross-functional partnerships.
• Deliver clear, consistent updates to stakeholders through executive summaries, technical diagrams, and strategic insights.
• Proactively identify and mitigate risks while fostering collaboration across business units.
• Build and lead a high-performing team aligned with McKesson's technology and business goals.
• Promote a culture of innovation, accountability, and continuous learning.
• Develop and manage technology budgets aligned with business roadmaps and financial targets.
• Oversee cost optimization, resource utilization, and ROI tracking for technology investments.
• Stay current on emerging digital and telephony trends to assess their impact on McKesson's operations.
• Serve as a subject matter expert and advisor on CCaaS technologies, driving innovation and transformation.

Minimum Requirements - Degree or equivalent and typically requires 13+ years, with 8+ years, of direct work related experience. Less years required if has relevant Master's or Doctorate qualifications.

Critical Skills

Additional Knowledge & Skills

Physical Requirements

Candidate must be authorized to work in the U.S, now or in the future, without the support from McKesson.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position $178,800 - $298,000

McKesson is an Equal Opportunity Employer. McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!