Overnight Front Office Manager
Fontainebleau DevelopmentAventura, FLjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionApproach all encounters with guests, team members, and members in a professional and personalized manner. Ensure efficient guest registration, check out and telephone service. Observe Front Office staff and ensure that established procedures are completed in compliance in accordance with policy and procedure. Resolve any and all guest concerns to conclusion including working with other departments to ensure guest satisfaction. Ensure department compliance with the JW Marriott Turnberry Miami Resort and Spa policies, procedures and programs. Maintain the confidentiality of all guest and member information and pertinent resort data, as well as the security of high-profile guests or members in accordance with resort standards. Ensure that sufficient staffing is present to meet daily business demands. Ensure that sufficient staffing is present to meet daily business demands. Complete projects in a timely manner as required by the Director of Rooms, Director of Front Office, or General Manager. Build rapport with VIPs, Marriott Bonvoy members, distinguished visitors; encourage feedback throughout their stay. Actively participate in the decision-making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. Actively participate in daily briefings and meetings. Ability to participate proficiently in functions outside ones department when called upon. Perform any other reasonable duties as required by management. High School diploma or equivalent or GED; 4 years experience in guest services, front desk, housekeeping or related professional area. 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, housekeeping or related professional area. Ability to communicate in the English language. Second language is a plus. Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks. Experience using software programs such as Microsoft Office (Word, Excel, and Outlook). Knowledge of OPERA and Guest Experience Platform systems is a plus. On a continuous basis, stand or walk for long periods of time. Intermittently twist to reach equipment or supplies surrounding desk. Use telephone and computer keyboard daily. Must be physically fit to lift, pull, and push items up to 50 pounds. Also requires standing / walking / reaching and bending throughout shift.
Description
Scope of Position
The Overnight Manager on Duty is responsible to provide a superior level of personalized service by ensuring every need, request, and desire of our guests is fulfilled with the utmost care, professionalism, and dedication. The Overnight Manager is responsible for all hotel operations during the overnight shift hours, focusing on Front Office operations, night audit and hotel safety and security. This position also holds accountability for instilling consistency of the JW Marriott Turnberry Miami standards as well as generating and promoting ideas to continue in elevating our service levels.
Position Requirements
- At least 2 years of progressive management experience in a hotel preferred
- Previous Guest Relations and Front Office experience in a hotel required
- Possess outstanding guest services skills and leadership capability.
- Detail oriented with outstanding organizational and communication skills.
- Able to handle a multitude of tasks in an ever-changing environment.
- Effective at listening to, understanding, clarifying, and responding to the concerns and issues raised by guests and members.
Responsibilities
Education
Skills and Abilities
Physical Requirements
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Front Office Manager • Aventura, FL