IT Help Desk Support Specialist

Immediate contract opportunity for IT Help Desk Support Specialist with direct client in Baltimore, MD. Trigyn's direct government client has a contract opportunity for an IT Help Desk Support Specialist in Baltimore, MD. The particulars of the opportunity are below : Note :

• Onsite role. (Baltimore, Maryland 21202).
• Local candidates preferred.
• Experience with Multi-Factor Authentication (MFA) platform, and password recovery tools is required. Description : The client is seeking an enthusiastic, customer-oriented Temporary IT Support Specialist to assist employees during the annual Open Enrollment period. This role focuses exclusively on helping users gain access to benefit selection platforms via email, Multi-Factor Authentication (MFA), and password recovery tools. Support will focus on assisting users with automated login tools and resolving general access-related issues. Key Responsibilities
• Provide frontline support to users experiencing access issues related to Workday Open Enrollment event
• Guide employees through email login procedures, MFA setup, and password reset tools using automated systems
• Guide users to relevant self-service portals and IT resources
• Ensure employees can successfully reach the benefit enrollment interface (without advising on benefits selection)
• Deliver clear instructions and empathetic troubleshooting for a diverse range of users
• Supply contact information for the Department of Human Resources (DHR) for benefit-specific inquiries
• Document user interactions and escalate unresolved access issues as needed Experience
• Previous experience in help desk or IT customer support preferred
• Strong communication skills and ability to explain technical processes clearly
• Familiarity with email systems (e.g., Outlook), MFA platforms, and self-service password recovery tools
• Ability to maintain professionalism and patience under pressure
• Capable of efficiently navigating administrative systems while providing real-time user guidance Ideal Candidate Traits
• Empathetic, patient, and calm during high-volume support periods
• Technically savvy with a service mindset BALTIMORE CITY RESIDENTS STRONGLY ENCOURAGED TO APPLY. TRIGYN IS AN EQUAL OPPORTUNITY EMPLOYER About Trigyn : Trigyn is an IT Services Company that has been in business for 30 years with more than 1,500 resources deployed today. Trigyn is ISO 9001 : 2015, ISO 27001 : 2013 (ISMS) and CMMI Level 5 Certified. Trigyn is an E-Verify® Employer.