Spanish Customer Service

Job Description

Job Description

Job Title : Spanish Customer Service

Location : Chicago, IL 60631

Expected Duration : 6+ Months Contract

Shift : Monday through Friday

100% Onsite

Description :

Handle inbound and outbound customer communications in Spanish and English.

Respond to inquiries regarding products, services, billing, and account information.

Troubleshoot and resolve customer issues in a timely and professional manner.

Document and update customer interactions in the CRM system.

Escalate complex cases to the appropriate department or supervisor when necessary.

Ensure customer satisfaction by following up on pending requests or unresolved issues.

Maintain knowledge of company products, services, policies, and procedures.

Translate customer needs effectively to internal teams when required.

Adhere to performance metrics such as response time, quality, and customer satisfaction scores.

Contribute to team goals by maintaining a high level of professionalism and cultural sensitivity.

Company Description

About BCforward :

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward : \r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.