Front Office Quality Assurance Supervisor

Job Title

Front Office Quality Assurance Supervisor

Location

Central Office (Mopac / Far West) - Central Austin, TX

Description

Texas Diabetes & Endocrinology, P.A. (TD&E) has grown over the years to meet the Endocrinology needs of the Austin community. Our mission is to strive to provide expert care in Diabetes, Thyroid problems, Osteoporosis, Weight management and hormonal conditions by providing thorough evaluations and innovative, personalized solutions focused on our patients success. Our employees are the strength that keeps us moving forward.

Our Front Office Department is looking for a Front Office Quality Assurance Supervisor at our Mopac location

Purpose : The Front Office Quality Assurance (QA) Supervisor administers QA needs for the front desk & new patient scheduling departments, including administrative tasks for insurance / billing purposes, departmental / staff audits, and workflow development & updates. The QA Supervisor will act as backup to the Office Managers, as needed, and will oversee other projects assigned by Management.

Essential Functions :

• Follows all established front office policies and procedures
• Leads all new hire training on front office / new patient procedures
• Reviews Billing Point of Sale (POS) Reports weekly for each location's front office & performs collections audits
• Provides ongoing training to individuals based on audit findings
• Relays departmental changes to staff & provides ongoing training as needed
• Acts as initial contact for front office employee concerns and questions. Works with Office Manager to resolve issues.
• Serves as backup for supervisory needs for site Office Managers
• May develop and update workflow changes
• Oversees / completes projects assigned by the Director of Business Operations

Additional Non-Essential Functions :

Supervisory Responsibilities :

Acts as backup to Front Office Managers for management / supervisory needs

Position Type / Expected Hours of Work :

This position is full-time. Regular workdays are Monday through Friday, during business hours. Additional after-hours or weekends may be needed depending on department needs. Temporary changes to the schedule must be approved by management.

Additional Information :

Travel to other locations as needed for coverage, training, or training and development

Qualifications

Education & Experience Requirements :

Preferred : At least 2 years of prior experience in a front office lead role or similar

AAP / EEO Statement

Texas Diabetes & Endocrinology, P.A. (TDE) provides equal employment opportunities (EEO) to all employees and applicants for employment in accordance with applicable federal, state, and local laws. TDE complies with applicable state and local laws governing nondiscrimination in employment in every location in which it has facilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.