Patient Care Coordinator II

Assists physicians and staff in coordinating and providing patient care. Functions as primary liaison between patients, staff, and physicians.

• RESPONSIBILITIES AND ACCOUNTABILITIES

Clinical :

Assists surgeon during office hours by facilitating patient flow, accompanying patients to exam / procedure rooms, assisting patients as needed with walking, transfers, dressing, specimen collection and preparing for exam.

• Provides patient education related to treatment
• Answers, triages and returns phone calls
• Communicates changes to clinic schedule as needed
• Patient Care :

Removes or applies wound dressing

• Assists in the application or teaching related to bracing / casting
• Removes sutures or staples after physician assessment of wound
• Prepares supplies and draw up injections for physician
• Electronically retrieves x-ray, MRI, or other records for physician
• Administrative :

Obtains insurance pre-certification as needed for diagnostic procedures, treatment, medication, or surgery.

• Books surgery and completes all associated surgery paperwork, prepares consents, etc.
• Schedules pre-admission testing for patients by contacting PCP or hospital
• Assures that any special surgical instruments / devices or DME have been ordered for surgery and post op care
• Sends completed pre-admission testing to appropriate surgery location prior to patient surgery
• Prepares x-rays and other patient information for doctor to take to surgery
• Completes disability forms or other documents requested by patients, reviewing with physicians as needed
• Works with Patient Accounts department to ensure that hospital charges or consults are entered for billing and works to resolve any missing ticket reports or answer any coding questions
• Provides coverage for vacation / sick calls from other clinicians
• Develops and maintains pre-op patient education program. May be class format or one-on-one incorporating printed materials, audio / visual aids, etc. to ensure patients receive and understand pre-operative instructions
• Places prescription refill orders at direction of physician
• TEAMWORK

Teamwork :

Willingly provides coverage, volunteers assistance, and maintains workflows within department as needed without direct instruction / supervision.

• Works cooperatively and refrains from participating in negative conversations.
• Shares knowledge and insights with co-workers in a constructive manner.
• Works to solve problems and address conflicts with appropriate person directly before involving leadership or uninvolved peers.
• Is considerate of others in the work environment with regard to taking breaks or meal periods, use of computer and phone, noise level in the department, etc.
• POLICIES AND PROCEDURES

Policies and Procedures

Knows and complies with policies and procedures as enumerated in the Orthopedic One Employee Handbook and policies and procedures documents.

• Provides assistance and support to leadership in implementing policies and procedures as necessary.
• Actively participates in training, and conducting day to day work activity by adhering to all policies and procedures as enumerated in compliance and risk management programs.
• QUALIFICATIONS

Education, Experience, Certification and Licensure Requirements :

Candidates will be required to have completed a medical assisting or comparable education. Certification related to the educational program is desired. Prior experience in a physician office setting is essential, preferably in an orthopedic or surgical environment. Previous casting experience desired. Must maintain current CPR certification.