User Experience Specialist Job at Orion180 in Irving

Job Description

Job Description

At Orion180, we don’t just stand out for what we do - we shine because of how we do it. By integrating cutting-edge proprietary technology, innovative solutions, and compassion for serving our customers, we are redefining the insurance experience. Our vision is to be the global premier provider of insurance solutions. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products.

Orion180 is proud to call two vibrant cities home. Our headquarters on Florida’s stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Dallas, Texas location places us in a dynamic center of culture, business, and entertainment, keeping us deeply connected to innovation and growth.

Join our Team as a User Experience Specialist! Grow our customer base and assist users at every level of our proprietary home inspection application, PryzmIQ. From encouraging use of PryzmIQ, to answering customer inquiries, to leading inspections, this role will have you involved in every aspect of the lifecycle of our groundbreaking technology.

WHAT YOU’LL DO :

• Conduct digital quality assurance for self-home inspections, including reviewing photos, validating accuracy, and documenting any anomalies.
• Communicate professionally via email, text, and telephone with customers, agents, and internal departments.
• Provide feedback on documentation and process workflows to support continuous improvement.
• Answer customer questions and troubleshoot issues over the phone related to the online application.
• Deliver a white-glove customer experience by performing guided home inspections virtually and over the phone.
• Make outbound calls to current customers to encourage and support adoption of PryzmIQ.

WHAT WE ARE LOOKING FOR :

WHAT YOU’LL NEED :

Join Our Team & Make an Impact! At Orion180, we don’t just meet expectations—we exceed them. If you’re ready to take your career to the next level and be part of a dynamic, forward-thinking company, apply today!

WHAT’S IN IT FOR YOU :

Apply Now and Become a Key Player in Our Success Story!

While performing general duties for this position, the employee is regularly required to sit, stand and / or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening, comprehending, and reading, being able to lift light objects (

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact Human Resources.

Orion180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.