Manager-Assistant

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Enterprise Cloud organization is a global team of 800 colleagues responsible for defining and executing on American Express’s core Cloud and Observability Strategies. This team delivers an integrated, comprehensive self-service platform that provides developers the agility, economics and reliability to host and manage diverse applications. Our colleagues are responsible for engineering innovative solutions, providing customer consultation, application on-boarding assistance and day-to-day platform support

The Manager Assistant will report directly to the Vice President of Enterprise Cloud, and help execute on all aspects and deliverables of the department

In this role, the Manager Assistant will be responsible for ensuring the effectiveness and efficiency of the leadership team’s operating rhythm and delivery of goals. This is a great opportunity for a driven individual to apply program or operations management skills scaled in a fast-paced, exciting technology organization.

To drive success in a team with this breadth, it is imperative that the candidate for this position is innately communicative, responsive, transparent, organized, proactive, and accountable. The ideal incumbent will successfully navigate competing priorities, apply thought leadership, operate as a trusted advisor, and consistently embody American Express’s Blue Box Values in their execution.

Key Responsibilities include :

• Partner across the organization to define, document and communicate strategic priorities that shape GI’s mission
• Track the organization’s performance against GI’s goals and objectives, and communicate progress to leadership on a regular basis
• Develop agendas and content for key meetings, events and the site visits (e.g. Town Halls, workshops, employee engagement events, team build activities, dinners, networking sessions, etc.)
• Draft communications to be sent by members of the GI Executive Office
• Host regular meetings within GI; track minutes and actions items, and follow up with owners on respective action items
• Collaborate with enterprise partners and other centers of excellence on key initiatives
• Collect and consolidate deliverables throughout the organization
• Support annual processes by partnering across the organization to ensure GI’s completion of talent assessments, year-end performance reviews and business planning
• Follow up with GI leadership to mitigate latency in hiring cycle times and MyInfo changes
• Develop relationships amongst the organization that allows the incumbent to understand the pulse of the team, assess the health of colleague engagement and development within the team, and propose recommendations to address or optimize key themes / top priorities
• Increase the efficiency of existing processes and procedures to enhance the organization’s internal capacity
• Take on stretch assignments as capacity allows (e.g. senior leadership offsite visits, strategic pillar working groups, real estate forecasting)

Required Skills & Experience :

Preferred Skills & Experience :