Flight Support Supervisor

Job Description

Purpose of the Role :

To ensure all required services for flights are arranged and delivered to the highest standards while providing excellent customer service to flight crews, passengers, and other stakeholders.

Key Responsibilities :

• Coordinate and oversee ground handling services for scheduled and ad-hoc flights.
• Arrange and confirm third-party services including catering, fuel, transport, hotel accommodation, and customs / immigration support.
• Monitor flight movements and respond to changes or disruptions in real-time.
• Serve as the primary point of contact for flight crews and operators before, during, and after operations.
• Liaise with internal departments (Ops, Ramp, Cargo) to ensure seamless turnaround.
• Ensure accurate and timely communication of flight information and service arrangements.
• Maintain up-to-date records and logs in the flight operations system.
• Support the training and mentoring of junior flight support staff.
• Assist with audits, reporting, and continual improvement initiatives.

Essential Requirements :