IT Technician - IT Tech - Helpdesk

Located in Miami Gardens, FL, Calder Casino has been bringing excitement and top-notch entertainment to guests since 2010. With a vibrant atmosphere, thrilling slots, a dynamic card room, and exciting promotions, we’re known for delivering unforgettable experiences. But what truly sets us apart? Our team! We take pride in having the friendliest staff in town and fostering a welcoming, fun, and rewarding work environment. We also believe in investing in our team’s success, offering growth and development opportunities to help you build a fulfilling career. Come be a part of our growing team and bring your energy to the action!

JOB SUMMARY

Calder Casino is a great place to work! As an IT Technician, you will be responsible for providing support to the casino for operating system requirements while providing quality customer service in a fast-paced environment. You are a key part of assuring that users have the tools they need to operate their IT systems. We look forward to learning more about you at Bigger. Better. Calder.

Calder Casino offers a comprehensive and competitive benefits package and other perks for eligible Team Members, including but not limited to : Paid Time Off, 401K, Medical, Dental, Vision, Life, STD, LTD, Employee Stock Purchase Plan, Tuition Reimbursement, Team Member exclusive discounts, and more!

ESSENTIAL DUTIES AND RESPONSIBILITIES

The IT Technician is responsible for providing support to the casino for operating system requirements.

• Sets up new hardware such as personal computers, printers, servers, etc.
• Install and troubleshoot company approved software and web applications
• Troubleshoot network-related connectivity issues
• Provide quality customer service to our users through problem resolution and process demonstration
• Educate users to reduce reoccurring issues
• Ensure reported issues are documented in our ticketing system and then managed to closure
• Manage system user logins and access
• Maintain a clean and organized work area
• Support Audio / Visual systems
• Create and maintain technical documentation
• Perform administrative tasks as required by local and corporate policy
• Perform other duties as assigned

REQUIRED SKILLS AND ABILITIES

EDUCATION AND EXPERIENCE

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    While performing the duties of this job, the employee is frequently required to sit or stand; walk; reach with hands and arms; use fingers to handle, or feel objects, tools, or controls; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may be required to lift and / or move up to 35 pounds. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.