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Operations Manager

Metropolis TechnologiesBaltimore, MD, US

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Operations Manager

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time.

The Role

The Operations Manager is a managerial position that supports the operations in an assigned location or locations. This role is responsible for the direct supervision of at least two full-time employees or the equivalent and is responsible for the operations of one or more locations. The Operations Manager ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Premier standards.

Responsibilities

Manage a team of hourly employees

Schedule shifts and verify time and attendance tracking

Plan, organize and manage the work of hourly team members, ensuring team members are deployed appropriately and tasks are completed in accordance with organizational requirements and Metropolis standards

Interview, hire and develop team members

Ensure team members complete all necessary training

Create, implement, and manage forecasting, planning, and budgeting process for assigned location(s)

Control spending and keep expenses within approved budget

Maintain maintenance control documents while meeting maintenance goals

Promote safe work practices by conducting safety audits and coaching individual staff members

Work closely with the client to define performance measurements and execution

Ensure all client operational documentation is complete and recorded for client and Metropolis records

Ensure Metropolis's standards of Customer Service are met

Greet customers and clients in a courteous manner

Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquiries

Observe and coach team members to meet customer service standards

Implement company initiatives and processes

Conduct performance evaluations that are timely and constructive

Perform specific operational responsibilities as required based on the needs of the assigned location

Perform other duties as assigned

Qualifications

High School Diploma or GED required; some college preferred

Prior business experience preferred

Scheduling and payroll knowledge a plus

Ability to plan and manage time for multiple tasks to meet established deadlines

Strong interpersonal skills; frequently communicate with team members and customers; must be able to exchange accurate information

Able to detect safety concerns and adjust accordingly

Must be able to communicate effectively in both written and verbal form

Must maintain confidentiality of all work-related information

Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion

Good work habits and willingness to work extended hours if requested to complete a job when required to meet deadlines

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows.

Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.

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Operation Manager • Baltimore, MD, US