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%20TECHNOLOGY%20CO.%2C%20LTD){kind=logo}
Call center technician
ROYPOW (USA) TECHNOLOGY CO., LTDCommerce, CA, United Statesjob_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description1+ year of experience in a call center or technical support environment Strong verbal and written communication skills Excellent problem-solving and customer service abilities Ability to work under pressure and multitask in a fast-paced environment
Description :
We are seeking a reliable and technically skilled Call Center Technician to join our growing tech team. In this role, you will provide first-line technical assistance to customers over the phone, via email, or chat. You will troubleshoot product or service issues, provide guidance, and ensure a high level of customer satisfaction.
Key Responsibilities :
- Answer incoming customers calls in a professional and timely manner
- Troubleshoot and resolve hardware / software or service issues
- Guide customers through step-by-step solutions
- Escalate complex problems to appropriate teams
- Log all customer interactions and updates accurately in the ticketing system
- Follow up on unresolved cases to ensure closure
- Maintain a strong understanding of company products and services
- Support cross-functional teams when needed
Qualifications :
Requirements :
PI0e465175f0f4-31181-38245329
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Call Center • Commerce, CA, United States