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Sales Manager

Sales Manager

KidstrongReno, NV, US
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Sales Manager

We have an immediate need for a high-energy, hyper-organized, passionate Sales Manager to lead our Reno location. As the Sales Manager, you will be responsible for providing daily sales from leads for the Center. This critical position must have a solid understanding of sales and a passion to drive growth for the center. As the lead for the sales function, the Sales Manager must execute a lead generation / marketing strategies plan to increase sales. This person must pose a high caliber approach to organization and be a self-motivator that is hungry to meet and beat goals.

Sales Manager responsibilities include :

  • Driving membership sales through high-volume outbound phone calls on inbound leads
  • Providing excellent leadership and management to create a positive, successful environment for staff and clients.
  • Properly managing and exceeding all KidStrong sales and operational budgets.
  • Responsible for overseeing the sales process and systems.
  • Working closely with the KidStrong Director to ensure that the staff and Center are looked after.
  • Building and maintaining KidStrong class size through scheduling optimization.
  • Modeling all Center activities through self-involvement (leading by example).
  • Training and mentoring subordinates for ongoing success and future growth.
  • Communicating with staff for all trials and anything they need to know about the members.
  • Timely response and follow through with all KidStrong corporate / owner requests and client and lead requests.
  • Enforcing KidStrong corporate policies, business practices, systems and processes.
  • Ensuring that all front desk systems are followed such as proper Member Check-In, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, and change requests.
  • Providing and maintaining the highest level of customer service.
  • Providing effective decision-making regarding customer service issues.

Job qualifications include :

  • Prior experience in outbound phone sales is strongly preferred (300+ calls / week is a typical outbound phone sales effort)
  • Strong sales mentality and comfortability with outbound sales efforts
  • Associate or bachelor's degree in business, education, or a related field.
  • Must have the ability to work a flexible schedule, including at least evenings per week (the last class ends at 7 pm) and weekends (at least 1 weekend morning).
  • Be promotional-oriented and have the ability to schedule trials with a thorough vetting process.
  • Understanding of all performance metrics (KPIs), revenue, etc.
  • Excellent verbal and written communication skills.
  • Entrepreneurial spirit with an open, participative leadership style and drive for excellence.
  • Strong work ethic, integrity, and professional demeanor.
  • Practical work experience using Microsoft Office products as well as G-Suite
  • Fitness, retail, and / or hospitality industry experience preferred.
  • Required to work at least three (3) weekday nights and at least one (1) weekend day.

    • Ideal experience includes :

  • Outbound phone sales experience : 2+ years
  • Customer Service : 2 years
  • Required Shifts : Morning, Mid-Day, Evening, and Weekend
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    Sales Manager • Reno, NV, US