Office Coordinator

Office Coordinator

One Way Restoration is looking for a highly organized and detail-oriented Office Coordinator to keep our corporate office running smoothly and efficiently.

The successful candidate will be responsible for selected accounting aspects, answering phones, and scheduling appointments in a high-volume multi-state corporate office.

Education and Experience : High school diploma / GED 2-3 years of experience in an office environment performing clerical duties and receiving multiple inbound calls.

Responsibilities :

• Respond promptly and professionally to customer inquiries via phone and email.
• Identify and resolve service issues by providing accurate information and effective solutions.
• Maintain up-to-date knowledge of our services and promotions.
• Utilize CRM systems to document and manage customer interactions and escalate issues when necessary.
• Follow up with customers to ensure their issues and needs are resolved.
• Collaborate with team members to improve processes and enhance the customer experience.
• Gather customer feedback and report common issues to management for continuous improvement.
• Support customers with order processing, account information, and troubleshooting assistance.

Requirements :

Benefits :

Compensation : $16.00 - $20.00 per hour