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Inventory Specialist

WalgreensNew Orleans, LA, US

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Inventory Specialist

1657407BR

11297 LAKE FOREST BLVD,NEW ORLEANS,LA,70128

Job Description

Responsible for executing, monitoring, and training inventory best practices and standard operating procedures for the entire store, including both front end and pharmacy. Supports pharmacy inventory management activities, including receiving, counting, ordering, and facilitating returns. Champions On-Shelf Availability and is responsible for receiving, counting, pricing, returns, and all in-store inventory processes. Validates and ensures accuracy of planograms.

Responsible for reviewing and coordinating the proper use of reports and system applications, which have an impact on the accuracy of front end and pharmacy on-hand balances and pricing.

Responsible for executing and maintaining front end and pharmacy asset protection techniques, and filing claims for warehouse and vendor overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods including prescription drugs.

In designated stores, as required, opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling and cashier responsibilities, and ensuring the floor and stock room are ready for the business day.

Customer Experience

Engages customers by greeting them and offering assistance with products and services. In designated stores, when serving as the leader on duty, resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Executes and coaches team members on warehouse and vendor inventory management processes including but not limited to creating, reviewing, and receiving orders.

Scans in all deliveries while the vendor is still in the store, including common carrier deliveries. Focuses on One Box receiving. Takes the appropriate action marking delivery as received if the product was physically delivered, contacting vendor for past undelivered scheduled receipts, and opening tickets as needed to correct inaccurate orders.

Under the supervision of the pharmacist-in-charge, verifies all pharmacy shipments are posted for products physically received at the store. Completes or verifies postings of all pharmacy warehouse orders, ABC prescription, and OTC orders daily, secondary vendor orders, flu and dropship orders performing any necessary tote audits, and accurately reporting any shortages or damaged product.

Training & Personal Development

Attends company-based trainings for continuous development and completes all e-learning modules including safety training requirements.

Obtains and maintains a valid pharmacy license / certification as required by the state.

Communications

Serves as a liaison between management and non-management team members by coaching and developing other capabilities with inventory systems. When serving as the leader on duty, communicates assigned tasks to team members and reports disciplinary issues and customer complaints to management.

Six months of prior work experience with Walgreens (internal candidates) or one year of prior retail work experience (external candidates). Must be fluent in reading, writing, and speaking English (except in Puerto Rico). Must have a willingness to work a flexible schedule, including evening and weekend hours.

Achieving expectations rating on last performance review and no written disciplinary actions in the previous 12 months (internal candidates only). Demonstrated attention to detail and ability to multi-task and manage execution. Experience in identifying operational issues and recommending and implementing strategies to resolve problems.

Preferred previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate. Prefer to have prior work experience with Walgreens.

We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability / veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled.

To review benefits, please go to jobs.walgreens.com / benefits

Employment Type : Flexible hours

Job Function : Retail

Store : 05358-NEW ORLEANS LA

Common Location : 11297 LAKE FOREST BLVD,NEW ORLEANS,LA,70128

Pay Type : Hourly

Start Rate : 17

Max Rate : 19

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Inventory Specialist • New Orleans, LA, US