Director, Customer Value

Director of Customer Value

Changing the world through digital experiences is what Adobe is all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences. Were passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.

We are seeking a Director of Customer Value to act as the primary liaison for Customer Leadership and partner with C-level executives within our largest, most strategic customers to guide them through their digital transformation with Adobe. This role, spanning from Sales to Post-Sales, will ensure we help our customers achieve their digital transformation goals. This role will serve as the top-level authority driving alignment and coordination across various work streams, encompassing our product teams for the delivery of advanced use cases. Additionally, they will spearhead collaboration and alignment initiatives with our internal account teams. The Director, Customer Value role assumes responsibility for positioning the customer for success, prioritizing the realization of business value from the Adobe stack.

What You Will Do :

• Establish C-level relationships during the sales cycle to understand customer key business objectives and metrics, and instill confidence in our ability to deliver on the expected business outcomes
• Act as the focal point of contact and liaison post-sale between customer Executives and Adobe teams including Product teams, Legal, Engineering, Professional Services, Technical Support, Technical Account Management, and Customer Success.
• Ensure a seamless transition of the customer requirements and business objectives from pre-sales motion to post-sales execution.
• Develop and deliver compelling, CxO-ready business presentations (return on investment & Total Cost of Ownership) aimed at driving value realization discussions.
• Map out customers as is and to be business processes with the goal of identifying and prioritizing key use cases and business value drivers
• Assisting customers in navigating internal organizational changes and implementing effective organizational change strategies.
• Build Customer advocacy for future marketing opportunities such as case studies and events.

What Youll Need To Succeed :

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $204,900 $345,700 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

If this role is open to hiring in Colorado, the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.

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