Desktop Support Specialist I

Description

Provided is a list of the essential duties and responsibilities (or "essential functions") of this position.

• Imaging new workstations and system rebuilds
• Package and ship workstations for issuance to users
• Manage and maintain workstation retrieval within our asset management system
• Decommission equipment from the network
• Assist with onboarding users with their new hardware
• Troubleshoot and repair issues related to OS, hardware, network, etc.
• Warehouse responsibilities such as recording / tracking Hardware room inventory, receiving shipments and restocking inventory.
• Actively tracks, monitors, and routes customer incidents, user requests, and questions through the ServiceNow ticketing system.
• Provides detailed notes on customer interactions by documenting troubleshooting methods and appropriate follow-up to resolve technical inquires.
• Uses computer-based software tools to gather information, troubleshoot, and resolves issues and request.
• Creates and maintains documentation regarding troubleshooting steps, standard operating procedures and best practices.
• Takes on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Values.

Other duties and / or responsibilities not specifically set forth above may, however, be assigned as needed. Whenever practicable and, in accordance with legal guidelines, reasonable accommodation(s) will be made to enable an otherwise qualified individual with a disability to perform the essential functions of the position.

Qualifications

Highlights

Core Competencies

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as :

Additional Perks