Admissions Processor

Summary :

The VCU Office of Admissions in the Division of Strategic Enrollment Management and Student Success’ is actively searching for two Admissions Processors. The Admissions Processor position provides exemplary customer service to prospective students, staff, and faculty to support the enrollment goals of VCU. This position will serve as part of a team of undergraduate Admissions Processors in the VCU Office of Admissions.

Core Responsibilities :

Communication and Customer Service (35%) :

• Promote a culture of excellence, efficiency, and commitment by communicating with and responding in a timely manner to prospective students, faculty, and staff.
• Respond to inquiries and questions from admissions applicants, typically within 24 hours, to ensure applicants submit required admissions documentation. Proactively inform applicants of missing application materials.
• Listen to and anticipate customer needs, provide clear and accurate explanations promptly in a professional and courteous manner to current and prospective undergraduate students (who contact the office in-person, by phone, or by email) on their application status and progress with appropriate documentation. May provide initial information on admissions, residency, registration, financial aid, housing, and billing procedures in compliance with University and SEMSS guidelines.
• Resolve any outstanding admissions issues within 5 business days, escalating to supervisor if necessary. Provides necessary follow up information (or referral) for special cases.
• Understand FERPA requirements as it relates to inquiries and responding to questions by observing confidentiality.

Application Processing (35%) :

Admissions Decision Processing (15%) :

Other (15%) :