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Customer Care Specialist ( Remote / WFH )

Customer Care Specialist ( Remote / WFH )

New England Innovation Center LLCGresham, Oregon, United States, 97030
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No person, whether a patient, visitor, or staff member, shall be excluded from participation in any program or activity dealing with Countrywide Home Care, Inc., or denied the benefits of such program or activity on the grounds of race, color, creed, sex, age, religion, political affiliation, national origin, handicap or disability, or ancestry. Additionally, no person shall be subjected to any form of discrimination on these grounds while participating in or involved with Countrywide Home Care, Inc.

About The Role

We are seeking a dedicated and empathetic Customer Care Specialist to join our dynamic Customer Support team. This is a fully remote, work-from-home position, giving you the flexibility to work from the comfort of your own space. As a Customer Care Specialist, you will be the first point of contact for our customers, helping to resolve their inquiries and providing them with a positive experience. If you have a passion for customer service and thrive in a fast-paced environment, we would love to hear from you.

What You'll Do

  • Provide exceptional customer support through various channels, including email, chat, and phone.
  • Assist customers with inquiries, issues, and concerns in a timely and professional manner.
  • Identify customer needs and provide tailored solutions to enhance their experience.
  • Escalate complex issues to the appropriate team or department as necessary.
  • Document customer interactions and maintain accurate and up-to-date records in our CRM system.
  • Collaborate with other team members to continuously improve customer service processes.
  • Stay informed about company products, services, and policies to provide accurate information to customers.
  • Achieve individual and team performance goals, including customer satisfaction and response time metrics.

Qualifications

  • Proficiency in English, with excellent verbal and written communication skills.
  • Previous experience in customer service or support is preferred but not required.
  • Strong problem-solving skills and the ability to remain calm under pressure.
  • Highly organized with strong attention to detail and time management skills.
  • Ability to work independently in a remote setting while remaining connected to the team.
  • Familiarity with CRM systems and support tools is a plus.
  • A reliable internet connection and a quiet work environment for handling sensitive customer interactions.

    • The pay range for this role is :

    22.71 - 35.90 USD per hour(Remote (Gresham, Oregon, US))

    PI479e682204f3-30511-38382540

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    Customer Care Specialist • Gresham, Oregon, United States, 97030