SPANISH MEDICAL INTERPRETER / TRANSLATOR-RELIEF

Medical Interpreter / Translator

The primary purpose of the Medical Interpreter / Translator is to provide consecutive and simultaneous interpretation and translation services to all Stanford Health Care departments for patient care. To this end, the Medical Interpreter / Translator acts as part of the appropriate health care team and makes communication possible across language barriers while maintaining patient confidentiality. Performs a variety of concise and accurate verbal interpretation and translation services in conjunction with medical, nursing and other health care staff via video conferencing, phone, and in-person to assist non-English speaking patients and their families receiving care within the Stanford Health Care system.

Locations : Stanford Health Care

What You Will Do :

• Participate as a neutral party in the role as conduit of information that must flow between Stanford Health Care staff and the international or domestic patient / visitors.
• Ensure that information pertaining to the patient's outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated and assess the patient's / family's comprehension of such information.
• Assist physicians, nurses and other health care professionals in interpreting information to clients on fact of diseases, disease prevention and follow-up, laboratory test results, immunization, and general health care; interprets provider's diagnosis and recommendations.
• Translate correspondence, medical histories, medical consent forms, medical procedures and instructions, legal documents, manuals, brochures and other pertinent documents as needed.
• Provide interpreter / translation services for patients and their families, including one-on-one and in group settings, via video conferencing, phone and in-person, and convey the exact message as opposed to summarizing the information in a way that is subjective and provide required documentation.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database. Make notations in the patient's chart indicating the origin of the request for interpretation or translation, the nature of the service provided (such as interpreting treatment orders or pharmacy instructions), and an assessment of the patient's understanding and level of acceptance of the information.
• Promote customer satisfaction related to Stanford Health Care services; notify manager of any issues that may be problematic for patients or Stanford Health Care staff.
• Train doctors and hospital staff in protocol for accessing Interpreting Services.
• Participate in continuing education programs and competency training to enhance professional role.
• Ensure that all policies and procedures related to process, service, and employee work rules are followed.
• Ensure full access to hospital resources for non-English speaking patients and their families, including suggesting referrals to medical staff, clinical social workers, patient relations staff, chaplains, and other staff for patients and / or families who could benefit from their assistance.
• Triages crisis interventions for non-English speaking patients and families.
• Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients / families / escorts.
• Participate in on call coverage to provide interpretation / translation services during non-business hours and business hours as assigned.
• Performs other related and incidental duties as needed or assigned.
• At the Lead level, in addition to all of the functions above :
• Coordinates the training and testing of candidates for staff interpreter, agency interpreters and bilingual hospital staff.
• Works with management to ensure ADA and national interpreter standards are met and complied with.
• If the duty is not performed by the supervisor, the Lead is responsible for scheduling interpreters.
• Assists with interviewing and hiring of new Regular and Relief Interpreters / Translators.
• Participates and collaborates with other MI / T's, general orientation and training to the new hires in all areas pertaining to the role and responsibilities of the Medical Interpreter / Translator.
• Assists manager and staff on quality improvement projects.
• Assists manager on monitoring budget, usage and service provided by Stanford Interpreter Services.
• Performs administrative tasks as assigned by management, including, but not limited to : department Pager and Spectra Link phone administration, representing the department at meetings with other departments regarding Interpreter Services.

Education Qualifications :

Experience Qualifications :

Required Knowledge, Skills and Abilities :

These principles apply to ALL employees :

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family's perspective :

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and / or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale : Generally starting at $38.33 - $43.17 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.