Entry Level Customer Service Assistant
Unilux BrandJersey City, NJ, USjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionHigh school diploma or equivalent; further education in business or related field is a plus. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to work effectively in a team environment. Proficiency in using computers and customer management software. A positive attitude and a passion for helping others. Growth opportunities within the company. Comprehensive training and onboarding. Paid time off and holidays. A positive and supportive work environment.
Job Description
Job Description
Description
Job Title : Entry Level Customer Service Assistant
Location : Jersey City, NJ
Job Type : Full-time
Job Summary :
We are seeking a motivated and enthusiastic Entry Level Customer Service Assistant to join our dynamic team. This is an excellent opportunity for individuals looking to start their career in customer service within a thriving organization. As a Customer Service Assistant, you will serve as the first point of contact for our customers, ensuring a positive experience while addressing their inquiries and needs.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about our products and services to customers.
- Assist customers with order placement, modifications, and cancellations as needed.
- Resolve customer complaints and issues by identifying the root cause and offering appropriate solutions.
- Maintain an organized record of customer interactions and transactions in our database.
- Collaborate with team members to improve processes and enhance the customer experience.
Skills, Knowledge and Expertise
Benefits
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Entry Level Customer Service Assistant • Jersey City, NJ, US