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Inside Sales Representative

Inside Sales Representative

Pneumatic and Hydraulic Co.Broussard, LA, US
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Job Description

Job Description

Job Summary

The Inside Sales Rep skillfully and assertively markets the company's services and products to his or her branch's assigned sales territory through excellent telephone sales and communication skills.

Job Functions

  • Accepts incoming customer calls and provides outstanding customer service by selling products and services
  • Gathers data and actively listens to prospective and existing clients by using consultative methods to fully understand their business, uncover their problems, and identify impact areas
  • Creates and delivers complex, customized solutions that provide value to clients' bottom line
  • Becomes a subject expert and acquires industry intelligence by researching trends and best practices, reads business publications, seeks out learning & development opportunities and utilizes internal training resources
  • Maintains effective business rapport with vendors in order to facilitate proficient distribution relationships
  • Drives revenue by effectively addressing the client's business needs, offering appropriate value proposition solutions, creating urgency, and closing accounts over the phone
  • Manages current customer relationships through consistent follow-up
  • Prospect calls to create new customer relationships
  • Supports Outside Sales Staff efforts
  • Works closely with Purchasing on material availability and lead time
  • Works closely with Shipping & Receiving to ensure product receipt and facilitate results
  • Attends periodic sales training where applicable
  • Updates customer records when necessary
  • Investigates and resolves customer service issues
  • Project Management
  • Assists with Inventory Control on a regular basis

Requirements / Experience

  • 2+ years inside sales experience
  • Operating standard office equipment including MS Office applications, copy machine, fax machine, and scanner
  • Oil & Gas industry knowledge strongly preferred
  • Planning and managing projects
  • Excellent customer service
  • Ability to initiate, establish, and nurture meaningful business relationships over the phone
  • Vendor relationships
  • Knowledge of production processes, quality controls, and costs
  • Meeting deadlines and schedule restraints
  • Dealing with frequent interruptions and changing priorities
  • Developing effective working relationships with peers so as to work as a team

    • Other Information

    The Inside Sales Rep may be located at each branch and reports to the General Manager. Hours are 8 AM to 5 PM, with OT as needed. Physical demands are minimal to moderate and typically require the following : 80% sitting, 10% walking and 10% standing. Lifting of supplies and material, carrying, pushing, and / or pulling is required.

    None to Minimal travel required.

    FLSA Standard

    Exempt

    Training

    Inside Sales training is to be carried out at any branch location necessary. The General Manager is responsible for the Inside Salesperson's training. When possible, the training will be directed by the General Manager, conducted with the assistance of an incumbent Inside Salesperson as appropriate.

    The following tasks shall be initially trained on the Inside Sales function :

  • Accepting incoming customer calls , selling products and services
  • Creating quotes
  • Creating sales orders
  • Preparing and turning in orders to billing
  • Running reports
  • Supporting Outside Sales
  • Inventory Control

    • The Inside Salesperson shall be trained on the following software, as needed :

  • Outlook
  • Quickbooks
  • Excel
  • Other MS Office Programs as needed

    • The following PPE shall be required by the Inside Salesperson :

  • Safety Glasses in the appropriate areas of the warehouse
  • Closed-toe shoes at branch offices
  • The above description is intended to describe the general nature and level of work being performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications of employees assigned to this job.
  • This Job Description only serves to describe the position. It is not an employment contract. Pneumatic and Hydraulic Co. reserves the right to modify job duties or job descriptions at any time.
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    Inside Sales Representative • Broussard, LA, US