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Customer Service Representative

Customer Service Representative

Mom\'s MealsDes Moines, IA
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Mom’s Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is in hyper-growth mode. The Customer Service Representative serves as the front line to our customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order. We are a mission driven company that invites you to be a part of our family. The starting wage is $17.00 / hour with weekly pay, PTO, and benefits available after 30 days of employment. Work hours are Monday-Friday, 9 : 00am-6 : 00pm with the potential for overtime starting at 7 : 00am.

Our team members enjoy :

  • Free Breakfast & Lunch
  • Casual Dress Code
  • Tiered growth path for promotion starting Day 1
  • Eligible for Referral Bonuses starting Day 1
  • Weekly paychecks
  • PTO, 401k, & a Full benefits package

Position Responsibilities may include, but not limited to

  • Handle inbound and outbound customer service calls with our clients placing their meal order
  • Address questions, and provide exceptional customer service
  • Input order information into the appropriate client order screen
  • Document all conversations with client into client information database
  • Ensure all assigned clients are contacted and have an order on file
  • Contact case managers via telephone, email, and / or fax when a special situation arises regarding one of their clients
  • Work quickly and efficiently without making the client feel rushed
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    Customer Service Representative • Des Moines, IA