Overnight Manager on Duty

Live! by Loews - Arlington, TXArlington, TX, US

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Job Description

Live! By Loews-Arlington, TX treats guests to an unprecedented upscale experience that blends sports and entertainment with first-class hospitality and superior amenities. Ideally positioned between the new Texas Rangers' ballpark and Dallas Cowboys' Stadium, the 302-room hotel boasts an infinity-edge pool, a rooftop terrace and floor-to-ceiling windows that offer sweeping views of the Arlington Entertainment District.

Who We Are :

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

Competitive health & wellness benefits, 401(k) & company match
Paid Sick Days, Vacation, and Holidays, Paid Bereavement
Pet Insurance and Paid Pet Bereavement
Training & Development opportunities, career growth
Tuition Reimbursement
Team Member Hotel Rates, other discounts, perks and more
Many of our Leadership positions are bonus eligible

What We're Looking For :

We are seeking an experienced and dynamic Overnight Manager on Duty to lead and supervise the operational activities of our guest services team at Loews Hotels. This pivotal role is responsible for ensuring our team delivers exceptional service and quality, consistently exceeding guest expectations.

Who You Are :

A natural leader with the ability to inspire and motivate a diverse team, fostering a positive and collaborative work environment.

An individual with a strong commitment to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs.

An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism.

An individual with a proactive approach to resolving issues and addressing guest concerns, with the ability to think critically and make sound decisions under pressure.

A highly organized individual with strong multitasking abilities, able to prioritize effectively and manage time efficiently in a fast-paced environment.

What You Will Do :

Manage the operations of the hotel as the senior leader during your shift.

Responsible for leading and delivering exceptional guest experience.

Monitor, communicate, and respond to guest issues to enhance service quality and develop strategies for increasing guest loyalty and satisfaction.

Serve as the primary contact for internal and external inquiries, for the shift.

Coordinate with VIP Services, escorting VIPs to guestrooms upon initial arrival to hotel and coordinate servicing of special requests during the stay.

Conduct regular monitoring rounds of guest areas, including recreational areas, food and beverage outlets, and function spaces.

Coordinate with Security and local law enforcement and medical personnel as necessary for guest emergencies.

Prepare daily reports for management on operational effectiveness and guest feedback.

Handle emergencies with professionalism while ensuring the safety and security of guests and staff.

Perform additional duties as assigned.

Your Experience Includes :

Bachelor's Degree or relevant work experience required.

Minimum of two (2) years guest service experience in hotel hospitality required.

Minimum one-year (1) guest service leadership role required.

Experience with previous Property Management System, preferred Opera System.

Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.

Ability to stand and walk for long periods of time required.

Ability to work weekends, evening, holidays as necessary / required.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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Manager On Duty • Arlington, TX, US