Talent.com
Sales Associate

Sales Associate

Cowboys FitPlano, TX, US
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Membership Consultant

Membership Consultants play a key role in the company's overall success by :

  • Achieving and exceeding membership sales and revenue goals and selling ancillary services
  • Contributing to member retention and satisfaction by advising members and guests on programs that will help them meet their long- and short-term health and fitness goals
  • Providing members and guests with legendary service and enhancing their sense of belonging and community within the club

Key responsibilities include :

  • Achieving financial performance results through the generation of new memberships and ancillary service memberships
  • Achieving or exceeding individual membership sales goals by generating referrals, converting inquiries (phone / web) into appointments and following up with and closing prospects
  • Implementing and adhering to all steps of the sales process
  • Helping integrate new members into personal training
  • Responsible for meeting weekly and monthly goals and metrics
  • Responsible for meeting with MM on a weekly basis to review prior and current week's activity
  • Actively developing leads through a variety of activities
  • Utilizing the lead tracking system to manage all prospect and member data
  • Ensuring that the CRM calendar for your next shift is up-to-date and set up for success
  • Completing and submitting all new member paperwork
  • Attending and participating in membership meetings, team, club and company meetings, member functions, outside marketing events, and the planning and implementation of promotions
  • Knowing your competition and using that information to make suggestions or changes that enable your club to be "best in class" and achieve results

    • Creating a customer service focused environment that is friendly, welcoming, and supportive, and seeks to provide members and guests with exceptional experiences includes :

  • Ensuring superior customer service
  • Creating and deepening relationships with members
  • Dealing with member issues proactively
  • Being knowledgeable about your job, the company, and our services

    • Contributing to the effective and efficient running of the day-to-day operations of the clubs and company includes :

  • Working as part of the overall team
  • Maintaining an active and working knowledge of the company
  • Being proficient in all club software systems
  • Following all club policies and procedures
  • Attending all meetings, special events, and education sessions

    • Perform other duties as required. Employee responsibilities are subject to change at any time.

    Work schedule : This is a full-time position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Your hours will include prime time hours and some weekends and holidays. All members of the membership team will be required to work the last two days of the month. Special events, promotions, and other demands will require some early mornings and late nights.

    Required qualifications :

  • General understanding of Fitness Industry
  • Ability to work with computers
  • Excellent customer service and interpersonal communication skills
  • Independent, self-starter with strong organizational skills
  • Must be a team player
  • Adhere to meal and rest break periods and must clock in and out for all shift times
  • Must complete company HR trainings
  • Must be able to lift 45 pounds
  • Typing, using the telephone and computer mouse
  • Frequent sitting, standing, walking, and stair climbing

    • This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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    Sales Associate • Plano, TX, US