Technical Account & Implementation Manager

You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

Responsibilities

Requisition ID R-10363332 Date posted 07 / 24 / 2025 End Date 08 / 15 / 2025 City Alpharetta State / Region Georgia Country United States Additional Locations Coral Springs, Florida Location Type Onsite

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Technical Account & Implementation Manager

What does a successful Technical Account & Implementation Manager do at Fiserv?

As a successful Technical Account & Implementation Manager you will be responsible for the full execution and installation of clients onto Fiserv platforms. You will provide technical and operational support, coordinate key activities with cross-functional departments and teams, external vendors, and the client to ensure the implementation process is completed on time and in accordance with requirements. In this role, you will also be responsible for reviewing and improving processes / procedures needed to implement, manage, and support your client(s). You will work with the Commerce Hub and PayFac Product teams to identify and improve the client experience and support structure. You will also work closely with your client(s) relationship manager to solve day-to-day business needs.

What you will do :

• Provides clear, concise, written, and verbal answers to complex technical questions.
• Lead, manage and implement multiple concurrent efforts, driving project schedule, scope, cost, risk, and issue management. This includes but not limited to configuration set up and testing.
• Develop and maintain project plans and related task lists as necessary, providing contentious feedback and status updates to key stakeholders.
• Act as the project manager and client point of contact through the life cycle of the project.
• Develop expertise across a broad spectrum of solution deliverables.
• Develop and maintain client relationships, manage client expectations while maintaining professionalism under pressure.
• Identify and resolve gaps in processes and procedures uncovered during the implementation and client support process.
• Create / update processes and procedures documentation including but not limited to implementation guides, user guides & API documents.
• Conduct and assist with investigations for issues raised by client pre and post implementation.
• Prioritize, track, and execute multiple initiatives and drive successful results.
• Support software deployments for new releases and provide post-implementation support.
• Strong numerical and analytical skills, the ability to complete methodical root cause analysis and troubleshoot technical issues.
• Ensures project methodologies, project delivery processes, and implementation management processes are followed.
• Makes complex decisions and recommendations under limited direction and using high degree of initiative and independent judgment.
• Resolve issues with the appropriate urgency with strong attention to detail and follow up as required.

What you need to have :

What is nice to have :

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Our commitment to Equal Opportunity :

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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Benefits

Medical, Vision and Dental Benefits

Comprehensive benefit plans to suit your unique needs

Fuel Your Life Wellness Program

Resources to elevate your well-being

401k, Employee Stock Purchase Plans and Incentives & Bonuses

When Fiserv performs well, so does your financial health

Employee Resource Groups

Celebrating inclusion in the workplace

Paid Time Away

Providing the time off to manage personal needs