Client Relationship Representative

Job Description

Job Description

We are seeking a motivated and detail-oriented Client Relationship Representative to join our team in Washington, DC. This position is ideal for individuals who thrive in client-facing roles and are passionate about providing top-tier service. You will serve as a key point of contact for our clients, ensuring their needs are met with professionalism and efficiency.

Responsibilities

Act as the primary liaison between the company and assigned clients

Manage and nurture existing client accounts to ensure satisfaction and retention

Coordinate with internal departments to deliver on client expectations

Resolve client issues promptly and efficiently

Track client feedback and provide input to improve services

Prepare reports on client interactions and outcomes

Support new client onboarding and implementation processes

Maintain accurate records of all communications and activities in CRM systems

Qualifications

Qualifications

Bachelor’s degree in Business, Communications, or related field preferred

1+ years of experience in client services, account management, or customer success

Excellent verbal and written communication skills

Strong problem-solving abilities and attention to detail

Proven organizational and time management skills

Ability to handle multiple tasks and meet deadlines

Professional and courteous demeanor with strong interpersonal skills

Proficiency in Microsoft Office Suite and CRM platforms

Additional Information

Benefits

Competitive salary : $58,000 - $66,000

Opportunities for professional growth and development

Dynamic and collaborative work environment

Comprehensive training and ongoing support

Paid time off and company holidays

Health, dental, and vision insurance options

Retirement plan with company match