Host

Job Overview

The Hostess or Host is

responsible for providing a positive first and last impression to

our guests. You will greet customers as they enter and exit the restaurant, take and manage reservations,

control a waiting list, provide guests with menus, and show guests to their

seats. You will answer phone calls and customer inquiries about the

restaurant and menu. You will assist various restaurant staff at a Manager's discretion when necessary.

Responsibilities and

Duties

Greeting guests

as they enter and putting them on a waiting list as necessary.

Providing guests

with menus and answering any initial questions.

Seating guests at

tables or in waiting areas.

Assigning guests

to tables they prefer, while keeping table rotation in mind so that servers

receive the right number of customers.

Engaging with

guests to ensure they're happy with food and service.

Responding to

complaints and helping to resolve them.

Answering phone

calls, taking reservations, and answering questions.

A knowledge of

the menu.

Helping with

other positions in the restaurant as needed.

Providing great

customer service.

Requirements

High school

diploma or equivalent

At least 6 months

experience in a high-volume restaurant

A positive

attitude and ability to work well under pressure with all restaurant staff

Must be professional,

dependable, enthusiastic, and friendly

Must have a

positive attitude, be punctual and be a team player

Able to stand for

long periods and work in a fast-paced environment

Able to work a

flexible schedule including nights and weekends

Passionate for

creative food and exceptional service

Committed to

training and learning new skills

Attention to

detail