Outbound Call Center Representative
SyrahealthCarmel, Indiana, USAjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionRequires a HS diploma or the equivalent and a minimum of 6 months of experience in a telesales or customer service; or any combination of education and experience which would provide an equivalent background. Computer / keyboarding proficiency strongly preferred. Knowledge of company products services and benefits preferred.
SH-691 Outbound Call Center Representative IN
Duties / Responsibilities :
- Responsible for providing initial contact between distinct Care Management / Quality programs and specific identified members.
- Under direct supervision handles inbound / outbound enrollment and engagement calls via the WDE dialer system with eligible members to provide information regarding program features.
- Primary duties may include but are not limited to : Gathers and records appropriate member information in accordance with policies and procedures via telephone.
- Encourages members to participate in the Care Management / Quality programs by providing information about the program outlining program features / value and explaining available services.
- Records call details and utilize call scripts as needed based on client requirements. Directs member inquiries to appropriate clinical staff.
- Initiates referrals and manages consults from clinicians for participants registered in Care Management / Quality.
- Gathers information from hospitals health plans physicians patients vendors and other referral sources.
- Contacts physician offices to obtain demographic information or related data as needed.
Education and Experience :
Key Skills
Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex
Employment Type : Full-time
Experience : years
Vacancy : 1
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Call Center Representative • Carmel, Indiana, USA