Position Overview
The PDHC Administrative Assistant oversees day-to-day administrative tasks for the office and is responsible for providing top level customer service to internal and external clients as it relates to branch location’s clinical operational support activities.
Essential Job Functions
- Assist Administrative Director and Clinical Manager and organize front office operations.
- Maintenance of nurse licensure and credential expirations to ensure compliance with state and federal regulations.
- Responsible for ordering supplies to support clinical operations, including forms, office equipment, medical provisions, marketing materials, etc.
- Assemble and submit new employee paperwork to the corporate office for processing
- Triage calls in support of clinical and staffing operations.
- Data entry of patient and employee information into SAM.
- Compile and enter QI data for monthly tracking.
- Sort and file appropriate patient and employee records.
- Copy orientation packets for new hire.
- Work directly with patient families as well as greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Ensure pick-up and drop off –times are documented of children attending the center (center based position only). Prepare and submit reports that may include name and number of passengers and attendance or transportation times.
- Maintain knowledge of emergency procedures. Assist any nursing staff in emergency situation, such as calling emergency personnel.
- Immediately report any incoming complaints to the administrator.
Requirements
High school diploma or GEDTwo (2) years general office experienceProficient typing skillsProficient Microsoft Office skillsPreferences
Payroll and / or human resources experiencePrivate duty, home care or health care company experienceAdvanced Microsoft Excel skillsOther Skills / Abilities
Must maintain company and employee confidentiality at all timesMust maintain professional boundaries at all timesAbility to remain calm and professional in stressful situationsAttention to detailTime ManagementEffective problem-solving and conflict resolutionExcellent organization and communication skillsPhysical Requirements
Must be able to speak, write, read and understand EnglishFrequent lifting, caring, pushing and pulling of up to 25 poundsMust be able to lift 50 poundsProlonged walking, standing, bending, kneeling, reaching, twistingMust be able to sit and climb stairsMust have visual and hearing acuityEnvironment
Performs duties in an office environment during agency operating hoursMust be able to function in a wide variety of environments which may involve exposure to allergens and other various conditionsPossible exposure to blood, bodily fluids and infectious diseasesOther Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.