Deployment Engineer (former SWE)

At Pylon, we're building the future of B2B Post Sales.

We’re building an all-in-one support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We’re backed by YCombinator, General Catalyst, and a16z and have over 500 B2B companies trusting Pylon to power their customer support and success.

This is a fully in-person role; we do not offer remote or hybrid options.

What you'll do

Combine talking directly with customers with building solutions

We're looking for a former SWE who understands what it means to do something once, automate it, and never do it again

Migrate new customers off their old support system to Pylon

Within your first week, run customer migration meetings

Communicate directly with customers and become their main "problem-solver" as they navigate rebuilding their processes and data in Pylon

Become a deep product expert and guide customers to the right solution. The customer isn't always right and they often don't know what they want. It's up to you to teach them

Contribute to pre-sales calls as the be-all-end-all for potential solutions

Be an expert not only in Pylon, but also the systems we migrate from (Zendesk, Intercom, etc.)

Juggle many customers at once and drive them to completion.

Iteratively improve the migration process

Requirements

Located in (or will relocate to) San Francisco and excited about working in-person

Very organized, hard working and fast . You will be juggling many migrations at once.

Detail-oriented and fast learner. You'll need to become the product expert in many tools quickly.

An interest in tinkering with the product and suggesting improvements

Compensation and benefits

Competitive compensation, based on experience level

Medical, Vision, Dental insurance

401K

Unlimited PTO

Food in the office

Fun team offsites and events (we just went to Korea!)

More about Pylon

Traction : Have hundreds of paying customers and are growing fast

Funding : In addition to investment from Y Combinator and General Catalyst , we just announced our $17m Series A led by a16z !

Founders : Advith Chelikani , Robert Eng , and Marty Kausas

Team : Currently 30 and growing!

J-18808-Ljbffr