Lead Courier
Foster and develop the growth of the courier infrastructure while enhancing the member experience and customer service provided by the material services team. Maintain the maintenance of the fleet. Provide administrative support to the Courier team, Dispatcher, and Management. Serve as a liaison for material services to both internal and external business partners.
Essential Responsibilities :
Basic Qualifications :
Experience : Four (4) years of work experience of which three (3) years in a courier, dispatch, or logistics related position.
Education :
- High School graduation or equivalent.
License, Certification, Registration :
Driver's License (Colorado)Additional Requirements :
Ability to coordinate and direct the activities of courier personnelEffective verbal, written and interpersonal communication skillsStrong personal computer skills to include data entry, word processing, spreadsheet construction and maintenance, relational database applications, and calendaring / scheduling and email applications.Typing speed of 30wpm. Strong organizational skills and acute attention to detail.Basic knowledge of automotive mechanics including general maintenanceKnowledge of regional hospitals and Kaiser Permanente business partnersMust be able to lift and carry materials that weigh up to 50 pounds throughout the dayMust be able to work varied evenings, days, weekends, and holidays as assigned per operational requirementsMust be able to perform all courier duties in all weather conditions as assigned per operational requirements.Preferred Qualifications :
Dispatch experience or Knowledge of a Computerized Logistics Management Systems (CLMS)Dispatch and route optimization experienceAdvanced customer service skills, customer focus abilities and the ability to understand health care requirementsAdvanced Microsoft Word and Excel skillsAdvanced Smartphone utilization skills - iPhone and IOSEmployee assignment and workforce scheduling experienceHigh level knowledge of metro area streets and highway systems and trafficKaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
