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GSOC Operator (Onsite) - Provo, UT

GSOC Operator (Onsite) - Provo, UT

Cobalt AI, LLCProvo, UT, US
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Job Description

Job Description

Salary : 16.50

A GSOC Operator plays a critical role in monitoring, detecting, and responding to security

threats for an organization on a global scale. Below is a comprehensive job description that

outlines the key responsibilities, qualifications, skills, and attributes typically expected for this

position.

  • Multiple Shifts Available

Morning and Overnight

Alarm Monitoring :

  • Use alarm systems to monitor alarms.
  • Alert customer staff immediately if a security incident occurs.
  • Escalate issues according to the customer's threat matrix.
  • Provide regular reports on security incidents and alarm activations.

    • Remote Credential Management :

  • Assist in setting up access rights for new employees and vendors.
  • Manage and update credentials in Credential Management systems.
  • Ensure dual credentialing is monitored for both systems.
  • Respond to requests for credential management from the customer.

    • Remote Access Management :

  • Provide remote access support to authorized customer personnel.
  • Ensure secure access through the security system.
  • Assist in troubleshooting any access issues that may arise by passing along to Engineer.

    • Inbound Phone Call Management :

  • Answer incoming phone calls to the GSOC 24 / 7, 365 days a year.
  • Provide excellent customer service to callers.
  • Route calls to the appropriate person or department as needed.
  • Maintain a log of calls for record-keeping and follow-up.

    • Travel and Risk Management :

  • Manage alerts and notifications through Intelligence platform for travel-related risks.
  • Conduct routine analysis of global threats that could impact travelers.
  • Communicate directly with travelers regarding safety information or alerts.
  • Ensure travelers are informed of any relevant risks during their trips.

    • Emails :

  • Responding Quickly : When you receive an email during your shift, make sure to reply

    • within 5 minutes. This helps everyone stay informed and keeps communication flowing

    smoothly.

  • Completing Tasks : If an email has a task for you, try to finish it while youre on duty. If

    • you cant finish it in time, dont worryjust make sure to let the next person know what

    needs to be done.

  • Handover Information : At the end of your shift, if you have any unfinished tasks, write

    • down everything the next person needs to know. This makes it easier for them to pick up

    where you left off.

    Incident Response :

  • Act Quickly : If you notice any security problems or alarms, take action right away. The

    • faster you respond, the better you can help prevent any issues.

  • Work with Others : If something happens, communicate with the on-site security team

    • and any emergency services that may need to be involved. Teamwork is key to resolving

    problems effectively.

  • Use Alert Tools : Use the systems we have, like Worldcue and Preparis, to send out

    • alerts. Before you send any messages using these tools, make sure to get approval from

    your supervisor. This helps ensure the right information goes out to everyone.

    Communication :

  • Be the Contact Person : You will be the main point of contact for anything related to

    • security. Make sure you communicate promptly and clearly with everyone involved.

  • Provide Updates : Keep everyone informed about whats going on with security.

    • Regularly share updates about incidents and any new concerns with management and

    key team members.

  • Collaborate with Other Teams : Work closely with other departments, like IT and

    • facilities management, to help solve security issues together.

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    Gsoc Operator • Provo, UT, US