Data Science Director - Customer Service Analytics (PS&L)

Global Data Insight & Analytics

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Do you believe data tells the real story? We do! Redefining mobility requires quality data, metrics and analytics, as well as insightful interpreters and analysts. That's where Global Data Insight & Analytics (GDIA) makes an impact. We advise leadership on business conditions, customer needs and the competitive landscape. With our support, key decision makers can act in meaningful, positive ways. Join us and use your data expertise and analytical skills to drive evidence-based, timely decision making.

In this position...

The Data Science Director - Customer Service Analytics (PS&L) is responsible for developing and executing the Analytic Strategy for Ford Customer Service Division (FCSD), specifically supporting the Parts Supply and Logistics (PS&L) team.

An ideal candidate will :

• Collaborate closely / embed with PS&L business and operations leaders to understand needs and discover analytic solutions that drive business value.
• Deliver specific solutions while coordinating cross-functionally with Tech / IT, Analytics, AI and Business teams to avoid duplication and increase efficiency.
• Complete value assessments on existing and proposed Analytics and AI projects to ensure ample Return on Investment for all efforts.
• Lead a team with a Global footprint working on a diverse set of initiatives (e.g., Backorder and Repair Order reduction at our dealerships, Inventory Optimization and Transportation Modernization across the parts supply chain, etc.).
• Create a portfolio that utilizes the next wave of data, AI and analytic toolsets to drive efficiency and performance.

This position is in Dearborn, MI.